# My Scanner suddenly is not available within DTPO

**URL:** <https://discourse.devontechnologies.com/t/my-scanner-suddenly-is-not-available-within-dtpo/14697>\
**Category:** Tips\
**Created:** [October 6, 2012, 10:50am UTC](https://discourse.devontechnologies.com/t/my-scanner-suddenly-is-not-available-within-dtpo/14697 "2012-10-06T10:50:29Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Eky](https://discourse.devontechnologies.com/letter_avatar_proxy/v4/letter/e/ad7895/32.png) [@Eky](https://discourse.devontechnologies.com/u/Eky)\
**Post date:** [October 6, 2012, 10:50am UTC](https://discourse.devontechnologies.com/t/my-scanner-suddenly-is-not-available-within-dtpo/14697/1 "2012-10-06T10:50:29Z")

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I recently started using DTPO and I absolutely love this piece of software. However, the strangest thing has happened to my scanner setup. I am using a Brother MFC-J6910DW and have successfully used its ADF as well as its flatbed for a week, to scan a couple of hundred documents. All of a sudden it returns an error message after initializing and doing a preview scan. As soon as I try to scan it reports back:

Scanner Error: The operation is cancelled.

Now, the scanner works from every other piece of software in my computer, running OSX 10.7.3, and the latest drivers for my scanner printer. I did not perform n update of any sort between the machine working, and not working. It all came very sudden. I have restarted everything numerous times. Reinstalled the MFC-J6910DW, using WLAN as well as cabled network. The only way I can get it to work is using a USB-cable, which is not tat a big deal, but I´d rather have it connected to my network as before. Connectd through USB it works as always, so I am pretty sure it is a network error and not my machine.

I´ve tried pinging it, and it seems I cannot connect properly. Printing from within DTPO is no problem. Can it be that some port/IP address is stuck in the configuration files of DTPO? Someone having had the same problem?

Thankful for any ideas,  
Erik

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**Author:** ![system](https://devontech-discourse.s3.dualstack.us-east-1.amazonaws.com/uploads/original/2X/4/4e6ff70c96be2eb307a274d890bba8d71ba671b3.png) [@system](https://discourse.devontechnologies.com/u/system)\
**Post date:** [January 21, 2022, 11:16am UTC](https://discourse.devontechnologies.com/t/my-scanner-suddenly-is-not-available-within-dtpo/14697/2 "2022-01-21T11:16:59Z")

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