Need help , reinstalled my Mac

DEVONthink Tips
1

Hey

i need help … I reinstalled my mac, and i am syncing my Database with dropbox. Now i wanted to retrieve it and sync it and i get an error and it doesn’t let me sync my database anymore.

Here’s the message i get :

Contrat IARD - (Could not load a record (The data couldn’t be read because it isn’t in the correct format.) )

What can i do now ? i need my db back …

Any help is much appreciated !!

2

This is unfortunate. I suggest you open a ticket directly with Support (here or here or support_at_devontechnologies_dot_com), where you can get faster personalized attention than the forum. Please save relevant console messages, and DEVONthink crash logs, and forward them to Support.