Need help - suddenly "Save PDF to Devonthink" stopped working

Odd, isn’t it. I’d try a reboot. Something changed in the system is is my hunch.

What OS and printing from what application?

I reboot frequently and at least three times since I became aware of this malfunction.

The actual macOS, and “printing” out of Arc, like mentioned in this Thread.

What version?

And did you try printing from Safari?

Printing from Safari works OK. Printing from Edge or Arc doesn’t.
Printing from Apple Notes did work OK as well.
Printing from BBEdit, PDFExpert works OK.

So selecting the print service “Devonthink”, in the PDF menu of the system print dialog, with a fresh alias of Devonthink installed in the print services folder, and after rebooting, does not fix trying to invoke Devonthinks chooser, from within a couple of browsers.

I don’t have Chrome itself anymore (it’s another story), so I can’t try that.

Maybe I’ll download Operqa, or something and try.

Ha.

Opera doesn’t work as well.

And, notably, it uses this “alternate” print dialog, which is the same Arc is using. Where is this print dialog sourced from, it’s not an Apple thing, is it?

No and we don’t control the print functions of any app.

Printing from Safari works OK. Printing from Edge or Arc doesn’t.
Printing from Apple Notes did work OK as well.
Printing from BBEdit, PDFExpert works OK.

And the apps that work are native apps for Apple’s platforms.

  1. Why aren’t you just using Safari?
  2. Why aren’t you using our browser extension? It can be installed from the Chrome Web Store.

15.3 AND 15.3.1
And No, I currently do not use Safari on the Mac

Jim, we talked about this before :slight_smile:
I started using Arc a while ago, and loved some of its user experience. Nothing against Safari, except Safari was having performance issues (I keep tons of things open).
Arc is way smarter than Safari in many ways, and improved my Devonthink integration as well in a number of ways. But yes, there is this now.

I would definitely love to use all native apps if I could (comfortably).

The ensuing dialog is appearing in random places, for some reason - and I can’t find a way to choose the position it should appear… sometimes it goes to my 2nd monitor, sometimes to my laptop but partially hidden on the right edge…

If it behaved ok, I think I could start using it (and formatted notes as well from it)

The ensuing dialog is appearing in random places, for some reason - and I can’t find a way to choose the position it should appear… sometimes it goes to my 2nd monitor, sometimes to my laptop but partially hidden on the right edge…

Again, something not controlled by us.

Have you checked the same behavior in Safari?

Hm, in Safari it is better behaved. Dang!

“we need to get to the market fast!!!”

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Chrome, Edge, Arc and Opera all use the Chromium browser engine. It’s a Chromium thing.

Is the problem invoking the destination chooser, or saving PDFs from the system Print dialog in general?

Could it be an issue with permissions? I found this in the Chromium Issue Tracker:

Save as PDF on macOS to folder without permissions silently fails [324458381]
(From 2024-02-09, but still open and with no comments.)

Google Chrome prints to PDF when using the system print dialog and our PDF service in Ventura - to the Global Inbox or Select Group. And no it does not have Full Disk Access.

I just meant that print dialog is a chromium thing. Even if they all use chromium, isn’t there still differences between them? As far as I understand, they don’t necessarily use the same version of chromium.

Edit: And I didn’t mean to suggest giving any random browser Full Disk Access. I wouldn’t be comfortable with that.

troej ( is it ok to shorten it?)

That Chromium article is from 2010 it says… (draft status).
It does mention a PDF plugin, but it also mentions that it works (worked?) with local printers, and in the future would do cloud printing. It does, at the bottom, mention something about security.

But you tracked issue is right on the money, I think.

Except mine was working until a week ago, and then boom.

It could still be a permissions issue…

P.S. The Chromium issue says on a Mac there’s no error msg. That’s not quite the case - using MSFT Edge on the Mac you do get an error message.

You’re welcome to shorten it :wink: (I was only reading when I signed up and didn’t think ahead when choosing the username…)

Sorry, I’ll remove that link. I didn’t really read it – I usually don’t link things I haven’t read.

The issue tracker description is not crystal clear.

[…] there is error indicated to the user. The operation silently fails.

By comparison, on Windows the user is notified that the operation won’t succeed because of permissions […]

I took that to mean there is an error message, but that it doesn’t give any reason for the error. Seems consistent with “Print failed. Check your printer and try again. Printing failed.”

Ah, it could be worse. “ERROR -345 Please contact your Administrator”