New to DEVONthink: Seeking Advice on Sync & Storage

For years I synced several macs and iPads (with DTG 3) using WebDav (on a Synology NAS) without a problem. After installing DTG 4 on the ipads I can no longer setup a working sync. I installed DTG 3 and 4 in parallel, and 3 works, 4 doesnt. Is there an explanation?

What error messages do you get? Does the log window show anything?

I’m probably of limited help. I sync everything via a USB SSD drive.

Sync is not the same thing as backup, of course.

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The error only occurs with DEVONthink to Go 4 on the iPad. Synchronisation works without any problems on the Mac.

Error-Message: Error initialising the storage location ‘SyncStore.dtCloud’:https://192.168.1.127:5006/devonsync/SyncStore.dtCloud/.

BTW: I only stated /Syncstore, the .dtCloud was added by Devon.

Please provide more details, like screenshots of the settings on Mac and iPad.

I have the exact same setup and no problems, so something must be different in your situation.

And you might want to remove DTTG3. There’s no point having both installed.

I think I found the reason for the problem. I use quiet complex passwords with special characters. Obviously these can cause problems in combination with webdav and ios. In any case, I set a simple password without any special characters as a test, and everything has been working smoothly ever since.

What are a few “special characters” you used?

I often use #, @, + and %

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