Welcome @dray61
Yes, you can get past the screen by tapping the thumbs up icon at the bottom of the page.
DEVONthink To Go should still be functional.
Ahh… neither of you had posted screen captures.
This is the page I’m referring to (and was reported in another thread)…
The complimentary period is still active (and the verbiage shows this too ).
Are you going into DEVONthink To Go’s Settings > Your Subscription > Manage to see the page you posted?
No. Starting DTTG3 shows the attached screen (coffee cup at top. Arrow at bottom). Right arrow 3 times and you get the screen attached previously (hand with seedling at top). There is never any opportunity to get to any DTTG3 settings or menus.
Ohh… you just installed it?
It shows the complimentary period is active.
Getting the same thing here.
I’ve had DTTG3 installed since I upgraded from v2.
It looks like the app was auto-updated to v3.1.5 on August 03. I’ve been using it fine all week, until tonight when I launched the app.
Same as the others, I get a few intro / welcome screens, then end up here:
v 3.1.5 — iPhone and iPad
I paid from iPhone today for upgrade, and GTTG on iPhone become working.
GTTG on iPad does not working
It is working on all devices here internally as expected so we assume something more sinister is at work here. Therefore we’d like to send someone with this issue here a debug/test build. If you have a minute to spare to test a theory please IM me. Thank you.
One question to everyone here experiencing this issue: are you only in the free intro or have you, maybe, also paid on another device with your Apple ID?
Today I made payment (for upgrade) from my iPhone
After the payment, DEVONthink
- working on my iPhone
- working on my wife’s iPhone (different Apple ID, family registered)
- not working on my iPad
If you attempt to pay on the iPad (but not confirming purchase) does it clear the problem?
Edit: Not good advice on my part. See DEVONtechnologies | Important: Welcome Screen Bug
Our suspicion is that it hits users running the free intro on one device and a paid subscription or one-time purchase on another device within the same Apple ID group.
Hello! I am on free intro option on 2 devices (iphone and ipad) and have the same issue.
1 Like
I attempted do this.
I rebooted iPad.
No effect.
Same here. Paid on iPad, stuck on iPhone with same Apple Id
Update: managed to get into iPhone by doing a one-time purchase for the upgrade on that device
I’ll request a refund when everything is working again 
Free intro, haven’t paid on iPhone or iPad. I still have v2 installed on both as well in case code is checking for that.
I haven’t paid on either device. Free upgrade from v2 intro. Working on iPhone. Not on iPad.