Not able to perform OCR on PDF Documents

I am unable to convert to searchable PDF files created on a SnapScan S1300i scanned recently. I am Catalina with a MBP.

just wondering - have you maybe got DT3 (standard) rather than pro? As I understand it (https://www.devontechnologies.com/apps/devonthink/editions) the standard edition does not provide OCR.

Hold the Option key and choose Help > Report bug to start a support ticket.

No it is a pro. Been using it for years but v3 and Catalina seem to have caused problems

Thank you, I have requested a ticket