Not another inbox question

DEVONthink
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Newbie question - after doing a fairly extensive search I couldn’t find an exact query to match mine, although, I’m sure my query isn’t unique. Until recently I had no sync problems at all, then over the weekend I discovered the Global Inbox on DTTG IOS showed 2 items, however, I can’t see anything in there. Meanwhile, DT Global Inbox on my Mac is empty - although it’s in bold which obvioulsy means something that I’m not aware of.

Apologies if this is a basic, schoolboy error type of question, but DTTG showing 2 items that I can’t find is playing hell with my OCD!

1 Like
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Welcome @MarkDL

No worries and no question is stupid (unless someone is being willfully ignorant or trolling).

Have you emptied the Trash in DEVONthink To Go?

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Hi Bluefrog, thank you for your advice. I hadn’t tried that and when I did it worked. However, I have one file ‘stuck’ in the trash - not the Global Inbox - which I can’t delete though. All other trash areas are empty on DT and DTTG. Any thoughts?

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In DEVONthink or DEVONthink To Go?

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DTTG - apologies that would have been helpful information to include in my question.

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Is the same file stuck in DEVONthink on the Mac?

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Hi, I’ve refreshed both devices and tried to empty the trash again. All the trash folders in DT on the Mac are showing empty. I have one file stuck in the DTTG trash; not the Global Inbox trash. Thanks

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On DEVONthink To Go’s databases screen, select ? > Contact Us to start a support ticket. Thanks!