# On demand not selectable

**URL:** <https://discourse.devontechnologies.com/t/on-demand-not-selectable/59911>\
**Category:** DEVONthink To Go\
**Created:** [November 30, 2020, 11:55am UTC](https://discourse.devontechnologies.com/t/on-demand-not-selectable/59911 "2020-11-30T11:55:23Z")\
**Posts on this page:** 14\
**Page:** 1

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**Author:** ![selsrog](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/selsrog/32/17334_2.png) [@selsrog](https://discourse.devontechnologies.com/u/selsrog)\
**Post date:** [November 30, 2020, 11:55am UTC](https://discourse.devontechnologies.com/t/on-demand-not-selectable/59911/1 "2020-11-30T11:55:24Z")

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Hi,

See this screenshot: [https://share.getcloudapp.com/xQuY9Wz2](https://share.getcloudapp.com/xQuY9Wz2).  
On Demand is “available” for several of my databases, but I’m unable to select it?

Not sure why that is? Because one of my four databases does allow me to do it.  
My databases reside on CloudMe.

Any ideas?

Regards,  
—Roger

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**Author:** ![cgrunenberg](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/cgrunenberg/32/7172_2.png) [@cgrunenberg](https://discourse.devontechnologies.com/u/cgrunenberg)\
**Post date:** [November 30, 2020, 12:03pm UTC](https://discourse.devontechnologies.com/t/on-demand-not-selectable/59911/2 "2020-11-30T12:03:14Z")

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Did you purchase the Pro package? Only this edition supports on demand downloading.

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**Author:** ![selsrog](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/selsrog/32/17334_2.png) [@selsrog](https://discourse.devontechnologies.com/u/selsrog)\
**Post date:** [December 1, 2020, 7:05am UTC](https://discourse.devontechnologies.com/t/on-demand-not-selectable/59911/3 "2020-12-01T07:05:39Z")

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Yes. I bought the Pro package.

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**Author:** ![cgrunenberg](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/cgrunenberg/32/7172_2.png) [@cgrunenberg](https://discourse.devontechnologies.com/u/cgrunenberg)\
**Post date:** [December 1, 2020, 7:53am UTC](https://discourse.devontechnologies.com/t/on-demand-not-selectable/59911/4 "2020-12-01T07:53:16Z")

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Which setting does the sync location use?

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**Author:** ![selsrog](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/selsrog/32/17334_2.png) [@selsrog](https://discourse.devontechnologies.com/u/selsrog)\
**Post date:** [December 1, 2020, 9:09am UTC](https://discourse.devontechnologies.com/t/on-demand-not-selectable/59911/5 "2020-12-01T09:09:03Z")

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CloudMe.  
And as mentioned above, one of my four sync’ed databases does allow me to specify On Demand.

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**Author:** ![eboehnisch](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/eboehnisch/32/38699_2.png) [@eboehnisch](https://discourse.devontechnologies.com/u/eboehnisch)\
**Post date:** [December 1, 2020, 11:01am UTC](https://discourse.devontechnologies.com/t/on-demand-not-selectable/59911/6 "2020-12-01T11:01:35Z")

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What happens when you try to change the setting to _On Demand_ for that database? It doesn’t look disabled in the screenshot.

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**Author:** ![BLUEFROG](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/bluefrog/32/135_2.png) [@BLUEFROG](https://discourse.devontechnologies.com/u/BLUEFROG)\
**Post date:** [December 1, 2020, 2:55pm UTC](https://discourse.devontechnologies.com/t/on-demand-not-selectable/59911/7 "2020-12-01T14:55:59Z")

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Do you have more than one sync location active for this database, for example CloudMe and Bonjour?

If you do and both aren’t set to **On Demand** , you cannot change the option in the database.

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**Author:** ![selsrog](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/selsrog/32/17334_2.png) [@selsrog](https://discourse.devontechnologies.com/u/selsrog)\
**Post date:** [December 1, 2020, 6:29pm UTC](https://discourse.devontechnologies.com/t/on-demand-not-selectable/59911/8 "2020-12-01T18:29:26Z")

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I do not have more than one sync location, only CloudMe.

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**Author:** ![selsrog](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/selsrog/32/17334_2.png) [@selsrog](https://discourse.devontechnologies.com/u/selsrog)\
**Post date:** [December 1, 2020, 6:29pm UTC](https://discourse.devontechnologies.com/t/on-demand-not-selectable/59911/9 "2020-12-01T18:29:51Z")

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Correct, is it not. But clicking it doesn’t do anything…

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**Author:** ![BLUEFROG](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/bluefrog/32/135_2.png) [@BLUEFROG](https://discourse.devontechnologies.com/u/BLUEFROG)\
**Post date:** [December 1, 2020, 6:33pm UTC](https://discourse.devontechnologies.com/t/on-demand-not-selectable/59911/10 "2020-12-01T18:33:54Z")

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Does this persist after quitting and relaunching DEVONthink To Go ?

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<div class="post-metadata">

**Author:** ![selsrog](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/selsrog/32/17334_2.png) [@selsrog](https://discourse.devontechnologies.com/u/selsrog)\
**Post date:** [December 1, 2020, 6:58pm UTC](https://discourse.devontechnologies.com/t/on-demand-not-selectable/59911/11 "2020-12-01T18:58:31Z")

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Yes. Rebooted, force-quited the app, Microsoft inspired little raindance, nothing helped…  
Typing in the later reminded of the fact in did not yet do a reinstall.

That fixed it…  
Cheers!

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<div class="post-metadata">

**Author:** ![BLUEFROG](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/bluefrog/32/135_2.png) [@BLUEFROG](https://discourse.devontechnologies.com/u/BLUEFROG)\
**Post date:** [December 1, 2020, 7:13pm UTC](https://discourse.devontechnologies.com/t/on-demand-not-selectable/59911/12 "2020-12-01T19:13:02Z")

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Thanks for the follow-up. That’s very interesting.  
Do you recall if you had imported this database before making the in-app Pro Pack purchase?

If you run into the issue again, please let us know.

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<div class="post-metadata">

**Author:** ![selsrog](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/selsrog/32/17334_2.png) [@selsrog](https://discourse.devontechnologies.com/u/selsrog)\
**Post date:** [December 1, 2020, 7:24pm UTC](https://discourse.devontechnologies.com/t/on-demand-not-selectable/59911/13 "2020-12-01T19:24:41Z")

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I think I first played around, saw the setting, figured out how to get and then did the purchase.

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<div class="post-metadata">

**Author:** ![BLUEFROG](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/bluefrog/32/135_2.png) [@BLUEFROG](https://discourse.devontechnologies.com/u/BLUEFROG)\
**Post date:** [December 1, 2020, 7:39pm UTC](https://discourse.devontechnologies.com/t/on-demand-not-selectable/59911/14 "2020-12-01T19:39:16Z")

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Okay. Thanks.