Oops, crash with rich text

I’ve got a rich text document which will reliably crash DTTG on both my iPad and my iPhone. It’s 241kB, saved to the DB via my Mac, from Apple Mail.

If I convert it to formatted note, the conversion works and the new note doesn’t cause a crash.

It’s nothing particularly sensitive, so I’d be happy to send a copy to support if there is some way to do that usefully?

The DEVONthink people can reply about how to send if useful, but in the meantime can you open without the problem the file in say, TextEdit and/or Pages (both part of macOS), Microsoft Word, or other RTF editor?

Sure sounds like the file is simply corrupted in the transmission to you via the network, or something.

On DEVONthink To Go’s databases screen, select ? > Contact Us to start a support ticket. And please send along the file as well.

It opens in TextEdit and Pages. Have sent it to support.

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Thanks. It is being investigated.