I guess the best is to tell them just that, “Overview button gone for scan preview” and add what driver version you now have, macOS version, and other details. Also, prior to contacting Epson, perhaps search the interweb a bit and see what comes up. I found something which may help. "My preview window stopped showing | Tom's Hardware Forum
I can’t test this idea here as I don’t have this Epson printer or software. Does it preview as you like if you call the Epson software direct, independent of DEVONthink, and then save the new document it creates into the DEVONthink Global Inbox? Once there, DEVONthink will import it, and you can even setup some smart rules to do something “smart” with the incoming file.
This separates the Epson software from DEVONthink for the time being.
Hey, @hownowcan - there’s a workaround and a full fix on the way.
The problem isn’t that the overview feature isn’t working, it’s that the button isn’t getting drawn.
If you click just to the left of the scan button, where the overview button should appear, you trigger the overview function.
Many thanks to the Devonthink support team for looking into this!
So, why didn’t I find this myself? Some could point to a lack of initiative, but I prefer to blame too many Saturday morning cartoons as a youth. Yeah, that’s it, those cartoons Mother said would rot my brain…