Everything going great till I just upgraded to the latest versions of both of these programs.
Upgrade seems to have broken the integration between ScanSnap and Devon and my ability to import anything new into the database.
Scansnap iX500, fimrware 0D00, version 6.0 L14.
Devonthink Pro Office, version 2.5.1, database is 1.3 Gb
I am running on a Mac Pro, version 10.7.5, dual core, 14 Gb ram
Since the upgrade, I scan in a document with the scansnap, it does the OCR, and then I get the error screen:
“Can’t import PDF document at location >> Inbox You can try to import the document in the Finder and try to import from there”
In the log, I see:
-/Library/Caches/Devonthink Pro/OCR/ Failed
In prefs, I have the import set for destination Inbox of current database and have the database open. If I switch to “Global inbox”, I get the same error.
Even if I try to drag an existing pdf off the mac desktop into the inbox of the database or the global inbox, I get the same “failed” error.
I have tried robooting the mac, restarting the scansnap manager and Devonthink, I have done Verify and repair with no errors found.
Any help would be appreciated as my database is now unusable!