Problems setting up new ScanSnap ix1500

Upgraded from an old ScanSnap which was working fine, to the new one, which is also working fine, except for not working at all with the current DEVONthink Pro Office running on Mojave.

I’ve deleted and reinstalled the Abby drivers out of Application Support
I’ve installed ScanSnap Home app
I’ve added Devonthink Pro Office to the applications

It now lists:

Scan to Email
Scan to Print
Verify and Save
Devonthink Pro

Everything works as expected, except DEVONthink doesn’t see it, doesn’t receive the scans anymore.


DEVONthink (and other applications) won’t see the ScanSnap scanner. Fujitsu only allows you to control the scanners with their software.

Thanks, nevermind, found the answer here: ScanSnap Home to scan to DPO problem