Reset PIN number

When my touch ID does not work, I am asked to enter a PIN number. I do not remember having set up a PIN number, and nothing in my passeord manager.

Inorder to reset the PIN, I first have to enter the old PIN, touch ID does not help.

How can I get a new PIN?

You can’t reset it or simply “get a new PIN”. A passcode is mandatory so you had to have set one up to enable using TouchID.

Hopefully you have your databases on a Mac as well, or at a minimum synced in DEVONthink To Go as here is no recourse except deleting and reinstalling DEVONthink To Go.

OK, I re-installed the app and sync is running. I must have screwed it up in my Password manager several years ago.

Feature request: A mechanism to create a new PIN.

The request is noted but bear in mind it would have to be an option for changing the PIN by first providing the existing one. Otherwise it would not be a secure mechanism.

Thanks for considering that.

As for security, I could think of using the touch ID or answer a security question. Anyway, thanks for immediate help.

You’re welcome :slight_smile: