I’ve just received a new ScanSnap S510M scanner 3 days ago and have been busy scanning in whole drawers of paper since.
When scanning some of the larger batches of documents though, usually anything with more then 4-5 pages I’m getting an undefined error with the scanner (error code: 0xffffdcf7) where the scanner stops and the batch is effectively lost. I think the error may be happening within the SnapScan Manager software but I’m not sure if it’s contained completely within SnapScan or as a result of integration with DevonThink Pro.
I’m using the scanner on an early 2008 MacPro (with 10GB RAM) running Leopard 10.5.5. Has anyone else seen this issue because I’d love to know how to resolve it?
I have to say that the integration between the SnapScan and DevonThink is great because it cuts out a couple of steps in my scanning workflow compared to using my Epson 4490 scanner. I just wish I could stop the S510 from generating a scan error every so often.