Send by email does not Work anymore

DEVONthink
1

Hi, all of a sudden, the ‘Send by email’ function does not work anymore. When I use the contextual menu or the button in the toolbar, Devon switches to Apple Mail, but it won’t create a new message nor does it attach the selected document(s).
Other strange thing is that for some specific downloaded pdf-files, these file had be to saved to some folder (using Export > Files and folders) and then attach it in a Mail-message using the Attachments-button in Mail; I could not get it dragged and dropped directly from DTPO to a new mail message.
However, for other pdf’s that were created using the scanner (ScanSnap), the drag n drop did function as expected.

The Send by email function used to work perfectly, don’t know what might have changed this.

After this I checked for updates, DevonThinkPro now has version 2.11.3. Issue persists.

Working on a MacPro 2013 running Mojave 10.14.3
Apple Mail Version 12.2 (3445.102.3)
Have restarted the Mac, restarted DTPO, restarted Apple Mail. No difference.

Any idea what the issue can be?

Thnx,
Henk-Jan

2

Do you have Full Disk Access and Automation enabled for DEVONthink in System Preferences > Security & Privacy > Privacy?

There is an issue with how Apple Mail interprets the incoming data from DEVONthink. If there’s a URL on a file, Mail is using that instead of the file itself.

3

Jim, thanks for your reply. Unfortunately, DTPO added to the Full Disk Access, restarted the system, but still the same. Mail is opened or if open already, the active window switches to Mail, but no new message is created.

4

Do you use any third-party plug-ins for Apple Mail?

5

No, no 3rd party mail plug-ins, just DEVONThink.mailbundle

6

Is DEVONthink Pro Office able to automate Mail, see System Preferences > Security & Privacy > Automation?

7

THANKS! Mail was not ticket there, and now it works as it should!
Strange however, I have never touched that option, and Send by mail used to work.

Anyhow, thanks again, topic closed.

8

This is still an issue for me. I don’t have the mail bundle as I understand in Sonoma this doesn’t work. I have automation for mail and full disk access checked in privacy settings but still send by email doesn’t work… can anyone help?

9

The Mail plug-in isn’t required for sending emails, even for importing it’s optional. Which version of Sonoma do you use? Does it work after rebooting? Another option is to drag & drop the items onto Mail’s Dock icon to send them.

10

Just wanted to chime in here: DT 3.9.4 on Sonoma 14.1.1. Full disk access granted to DT and DT is allowed to automate Mail under “Privacy/Automation”, too.

Sending a document from DT through right-click, send by e-mail, doesn’t do anything anymore (tried with PDFs and MDs). No Mail window opens, nothing in the DT log. I found this in launchd.log but doubt that it’s related:

2023-11-29 08:58:46.593128 (pid/2470 [DEVONthink 3]) <Notice>: service inactive: com.apple.SafariServices

Restarting DT (without rebooting) solved the issue.

11

Agree! I don’t know why but a simple restart worked (although I regularly restart DT so don’t know why this hasn’t fixed itself before. Thanks for input all