# Solved - Mail Import Problem - mac mail

**URL:** <https://discourse.devontechnologies.com/t/solved-mail-import-problem-mac-mail/72064>\
**Category:** Tips\
**Created:** [July 27, 2022, 3:57pm UTC](https://discourse.devontechnologies.com/t/solved-mail-import-problem-mac-mail/72064 "2022-07-27T15:57:12Z")\
**Posts on this page:** 13\
**Page:** 1

<div class="post-metadata">

**Author:** ![Roger1938](https://discourse.devontechnologies.com/letter_avatar_proxy/v4/letter/r/34f0e0/32.png) [@Roger1938](https://discourse.devontechnologies.com/u/Roger1938)\
**Post date:** [July 27, 2022, 3:57pm UTC](https://discourse.devontechnologies.com/t/solved-mail-import-problem-mac-mail/72064/1 "2022-07-27T15:57:12Z")

</div>

I am trying to import may email into DTp. I have 2 mailboxes that show they have been imported but when I look at the mail box in DT there is no email. I try to import them again and get the message that they have already been imported. I also try refresh but no help.

I suspect that I goofed up something on the first time but do not know what.

How do I correct this so that I can re-import them?

Thanks Roger

---

<div class="post-metadata">

**Author:** ![BLUEFROG](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/bluefrog/32/135_2.png) [@BLUEFROG](https://discourse.devontechnologies.com/u/BLUEFROG)\
**Post date:** [July 27, 2022, 5:33pm UTC](https://discourse.devontechnologies.com/t/solved-mail-import-problem-mac-mail/72064/2 "2022-07-27T17:33:39Z")

</div>

- Are you importing in Apple Mail or DEVONthink?
- if DEVONthink, are you using the Archive Mailbox or Import option?

---

<div class="post-metadata">

**Author:** ![Roger1938](https://discourse.devontechnologies.com/letter_avatar_proxy/v4/letter/r/34f0e0/32.png) [@Roger1938](https://discourse.devontechnologies.com/u/Roger1938)\
**Post date:** [July 27, 2022, 6:13pm UTC](https://discourse.devontechnologies.com/t/solved-mail-import-problem-mac-mail/72064/3 "2022-07-27T18:13:49Z")

</div>

DevonThink Import option

---

<div class="post-metadata">

**Author:** ![BLUEFROG](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/bluefrog/32/135_2.png) [@BLUEFROG](https://discourse.devontechnologies.com/u/BLUEFROG)\
**Post date:** [July 27, 2022, 6:45pm UTC](https://discourse.devontechnologies.com/t/solved-mail-import-problem-mac-mail/72064/4 "2022-07-27T18:45:55Z")

</div>

The **Import** command imports to the location selected in the **Destination** dropdown in the **Import \> Email** interface.

There is more information on this in the **In & Out \> Archiving Email** and **Window \> Sidebar: Email** sections of the Help and [manual](https://www.devontechnologies.com/support/download/extras).

---

<div class="post-metadata">

**Author:** ![Roger1938](https://discourse.devontechnologies.com/letter_avatar_proxy/v4/letter/r/34f0e0/32.png) [@Roger1938](https://discourse.devontechnologies.com/u/Roger1938)\
**Post date:** [July 27, 2022, 7:11pm UTC](https://discourse.devontechnologies.com/t/solved-mail-import-problem-mac-mail/72064/5 "2022-07-27T19:11:20Z")

</div>

My problem is that my email’s in 2 of my mailboxes have been imported once and for some reason do not show in the navigation view.

If I am in the import view and unblock the imported box I can see the emails but when I switch to the navigation view they are not there.

 ![Import view](https://devontech-discourse.s3.dualstack.us-east-1.amazonaws.com/uploads/original/3X/3/8/38be4dd0d5d5434b0dd7a397917888d3faee4c88.png)  
 ![Navigation View](https://devontech-discourse.s3.dualstack.us-east-1.amazonaws.com/uploads/original/3X/9/f/9f0f97edcf9fb23895d4365a7b77854ae34f9466.png)

---

<div class="post-metadata">

**Author:** ![Roger1938](https://discourse.devontechnologies.com/letter_avatar_proxy/v4/letter/r/34f0e0/32.png) [@Roger1938](https://discourse.devontechnologies.com/u/Roger1938)\
**Post date:** [July 27, 2022, 8:57pm UTC](https://discourse.devontechnologies.com/t/solved-mail-import-problem-mac-mail/72064/6 "2022-07-27T20:57:55Z")

</div>

After looking through prior post there seems to be no easy way to delete imported mail.

So my next question is there a way I can remove all of the email from the database and start over?

Roger

---

<div class="post-metadata">

**Author:** ![BLUEFROG](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/bluefrog/32/135_2.png) [@BLUEFROG](https://discourse.devontechnologies.com/u/BLUEFROG)\
**Post date:** [July 27, 2022, 10:01pm UTC](https://discourse.devontechnologies.com/t/solved-mail-import-problem-mac-mail/72064/7 "2022-07-27T22:01:36Z")

</div>

What is the destination in the email interface?

---

<div class="post-metadata">

**Author:** ![Roger1938](https://discourse.devontechnologies.com/letter_avatar_proxy/v4/letter/r/34f0e0/32.png) [@Roger1938](https://discourse.devontechnologies.com/u/Roger1938)\
**Post date:** [July 28, 2022, 9:17am UTC](https://discourse.devontechnologies.com/t/solved-mail-import-problem-mac-mail/72064/8 "2022-07-28T09:17:31Z")

</div>

How do I find the destination?

---

<div class="post-metadata">

**Author:** ![cgrunenberg](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/cgrunenberg/32/7172_2.png) [@cgrunenberg](https://discourse.devontechnologies.com/u/cgrunenberg)\
**Post date:** [July 28, 2022, 9:36am UTC](https://discourse.devontechnologies.com/t/solved-mail-import-problem-mac-mail/72064/9 "2022-07-28T09:36:57Z")

</div>

See popup in upper right corner.

---

<div class="post-metadata">

**Author:** ![Roger1938](https://discourse.devontechnologies.com/letter_avatar_proxy/v4/letter/r/34f0e0/32.png) [@Roger1938](https://discourse.devontechnologies.com/u/Roger1938)\
**Post date:** [July 28, 2022, 10:39am UTC](https://discourse.devontechnologies.com/t/solved-mail-import-problem-mac-mail/72064/10 "2022-07-28T10:39:02Z")

</div>

I hope this is what you are asking for.

Macintosh HD\>Users \> rogerwells \> Library \> Application Support\> DEVONthink \> Inbox.dtBase2

Can I just delete this file? and then redo the email import?

---

<div class="post-metadata">

**Author:** ![cgrunenberg](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/cgrunenberg/32/7172_2.png) [@cgrunenberg](https://discourse.devontechnologies.com/u/cgrunenberg)\
**Post date:** [July 28, 2022, 10:44am UTC](https://discourse.devontechnologies.com/t/solved-mail-import-problem-mac-mail/72064/11 "2022-07-28T10:44:56Z")

</div>

> [@Roger1938](#):
>
> I hope this is what you are asking for.

No, it’s the destination popup in the upper right corner of the email interface (see _View \> Sidebar \> Import_)

> [@](#):
>
> Can I just restore a backup of this file RWells.dtBase2 from before I did any work with the emails? Would that remove all of the email stuff and allow me to start over with a new import of the email?

This should be possible but a backup of the current database might be a good idea too.

---

<div class="post-metadata">

**Author:** ![Roger1938](https://discourse.devontechnologies.com/letter_avatar_proxy/v4/letter/r/34f0e0/32.png) [@Roger1938](https://discourse.devontechnologies.com/u/Roger1938)\
**Post date:** [July 28, 2022, 1:04pm UTC](https://discourse.devontechnologies.com/t/solved-mail-import-problem-mac-mail/72064/12 "2022-07-28T13:04:57Z")

</div>

Solved by deleting the Global Database. I deleted it using the move to trash then emptying the trash.

---

<div class="post-metadata">

**Author:** ![system](https://devontech-discourse.s3.dualstack.us-east-1.amazonaws.com/uploads/original/2X/4/4e6ff70c96be2eb307a274d890bba8d71ba671b3.png) [@system](https://discourse.devontechnologies.com/u/system)\
**Post date:** [July 27, 2025, 1:04pm UTC](https://discourse.devontechnologies.com/t/solved-mail-import-problem-mac-mail/72064/13 "2025-07-27T13:04:59Z")

</div>

This topic was automatically closed 1095 days after the last reply. New replies are no longer allowed.