Some menus close randomly


#1

Hey there, I am using the premium version of Devonthink to go on the new ipad 2018 11 inch and would love to use the app heavily, but a very annoying bug prevents me from doing so: many menus like the info panel of a pdf (e.g. for renaming), or the menu that opens when you want to move a file, close randomly, so that often I am able to type just one character and the panel closes…

Thanks a lot in advance for any help!


#2

Are you holding the device when this happens?


#3

No, I was only touching the keyboard (I thought the same first, but its completely reproducible)


#4

Does it persist after rebooting the device?


#5

Thank you for the quick replies!

Rebooting was fixing it first but then I did some more testing, and was able to reproduce it in the following occasions:

  • when I hold the ipad in my hands, I open the info panel on a file, and tilt the device slightly (which is just enough so the accelaration sensor notices it I think) then the info panel disappears (I dont have to be typing or doing anything else during that)

  • when I have the ipad lying on the table tilted by the smart folio, then clicking the info panel button shows it a split second and it immediately disappears.

I hope that helps, thanks again!


#6

Thanks for the extra info!


#7

Yup, I have the same iPad model and can reproduce the issue as the OP has described.