Sorter gone..... ??

[Dberreby]

@merkc

:arrow:

Hi Chris

Thanks for the log files. There appears to be a problem (possibly corrupted) with the Sorter’s document file. To re-create the file:

1. Open DEVONThink preferences and quit the sorter.
2. Open Finder and rename the folder ~/Library/Application Support/DEVONthink Sorter (Pro Version) or ~/Library/Application Support/DEVONthink Personal Sorter (Personal Version) to say DEVONthink Sorter Old.
3. Restart the sorter.

This will reset the contents of the sorter, hence the reason to rename the previous version incase we need to go back to it.

Best regards
Alan

Thank you so much, Alan, that did the job!!! I am posting this here, so anyone else with a similar problem could solve it --maybe-- by himself.

best regards,
Chris

Thanks for posting, Chris. I had the same problem this week – latest DTPro, latest Snow Leopard, Macbook – and these instructions solved it.

Posting this message so it’s clear this has happened to others and is not a Lion issue…

David

[Bryan]

Thanks to aedwards’s advice re: the disappearing sorter.

He advised the following: “It would be worth deleting the file ~/Library/Preferences/com.devon-technologies.think-sorter.plist where ~ is your home folder, this should reset the size and position of the sorter. You will not lose the contents or layout of the sorter by doing this.”

This worked and the sorter was back with everything intact.

Thanks

Bryan