Strange Sync Count Behaviour

Hello together,
I’m facing a quite strange behaviour regarding sync count between Mac, iPad and iPhone. While the Unread, Tag and Total Count of my database “Ideen” seem to sync correctly between Mac and iPad, it does not on the iPhone. The Counts are as follows:

Mac: Unread 462, Tags 447/447, Total Inbox “Ideen” 461/461
(It seems a bit strange to have one more Unread than Total though.)

iPad: Unread 462 (=), Tags 440 (-7), Total Inbox “Ideen” 461 (=)

iPhone: Unread 462 (=), Tags 444 (-3), Total Inbox “Ideen” 426 (-35!)

I’ll attach the 3 screenshots.

I’m using Box for syncing and until now I didn’t see any differences, and I have installed Devonthink Pro Office 2.10.1 an my Mac and DTTG 2.6.3 (16302) both on iPad and iPhone.

Has anybody an idea about this issue?

Thank you very much an best regards!

Markus Blaser

Bildschirmfoto 2018-08-23 um 17.09.20.jpg

The obvious answer with this info would be that syncing isn’t finished on the iPhone.

If you are sure it has synced, select Help > Appendix > URL Commands > Performing Service Tasks and click the Execute link under delete-caches to have the items “recounted”.

Thank you very much for the fast answer and apologizes for being late with my response, the problem seems to be miracourosly resolved with the update to 2.6.4 (16316) :slight_smile: really great!

Best regards