I have scanned a week ago some documents on my iPhone and added them to DEVONthink To Go.
On my Mac the documents appear on the Inbox, but most of them are not accessible.
The file icon is not the mini-preview of the file, but some kind of faded pdf-file icon + on the right some kind of cloud sync? icon. And when I’m clicking on the file it says “File not available” + a “Download” button :
I’ve tried clicking on the “Download” button, but nothing happens :
On the iPhone the files are available, I can see them, but in the list it seems to be the same thumbnail issue :
vs the same files on the Mac app :
- I did not see any errors during the iPhone sync
- I tried syncing multiple times on both devices
- tried to close the app on both devices and retry the sync afterwards
- tried restarting the devices
… I have no more ideas left.
I’m lucky I’ve checked the files, but I really hope that’s not an issue and that I can have the files on my Mac too… Because the documents I’ve scanned have been destroyed afterwards
Any tips ? Anyone else had issues like this ? Is there anything I can do to force the sync of these files ?
Any help is appreciated
Later Edit : forgot to specify the versions :
DEVONthink To Go : v3.1.1 (17082)
iOS : 14.6
DEVONthink : v3.7.2
macOS : 11.1