Sync Issue : Data Loss

Hello,

now, this is really ugly : i am trying out with two macs on the same data base.

Yesterday evening, i added a whole group with pictures, text, and mails on it. Now the group has disappeared, no trace of it.

in the log, i have the usual sync problems at full hours and then also a problem of “fusion of two folders”.
Please , is it possible to retrieve the data? If not, it is not a big problem for this data, but if the sync can make data loss, the whole thing is not reliable and that would be sad.

�15:00:58: Synchroniser: devon-sync-dev-db �! cxxxxx@xxxxxxx.info (Dropbox) La base de donn�es distante est utilis�e par un autre client. Veuillez r�essayer ult�rieurement.
16:00:32: Synchroniser: devon-sync-dev-db �! cxxxxx@xxxxxxx.info (Dropbox) La base de donn�es distante est utilis�e par un autre client. Veuillez r�essayer ult�rieurement.
17:00:10: Synchroniser: Bo�te de r�ception �! cxxxxx@xxxxxxx.info (Dropbox) La base de donn�es distante est utilis�e par un autre client. Veuillez r�essayer ult�rieurement.
21:00:14: Synchroniser: devon-sync-dev-db �! cxxxxx@xxxxxxx.info (Dropbox) La base de donn�es distante est utilis�e par un autre client. Veuillez r�essayer ult�rieurement.
22:00:34: Synchroniser: devon-sync-dev-db �! cxxxxx@xxxxxxx.info (Dropbox) La base de donn�es distante est utilis�e par un autre client. Veuillez r�essayer ult�rieurement.
00:00:48: Synchroniser: devon-sync-dev-db �! cxxxxx@xxxxxxx.info (Dropbox) La base de donn�es distante est utilis�e par un autre client. Veuillez r�essayer ult�rieurement.
01:00:25: Synchroniser: Bo�te de r�ception �! cxxxxx@xxxxxxx.info (Dropbox) Impossible d engager la transaction (Impossible de fusionner des r�pertories (Impossible de fusionner des r�pertories (Impossible de fusionner des r�pertories (Impossible de fusionner des r�pertories (Impossible de d�placer un fichier/r�pertoire (interdit ({“error”: “A file with that name already exists at path ‘/databases/@inbox/records/CC/%40trash/metadata’”})))))))
02:00:49: Synchroniser: devon-sync-dev-db �! cxxxxx@xxxxxxx.info (Dropbox) Impossible d engager la transaction (Impossible de fusionner des r�pertories (Impossible de fusionner des r�pertories (Impossible de fusionner des r�pertories (Impossible de fusionner des r�pertories (Impossible de d�placer un fichier/r�pertoire (interdit ({“error”: “A file with that name already exists at path ‘/databases/162DB6DE-92AE-4841-8D5D-6185CE81248D/records/55/%40sync/metadata’”})))), Impossible de fusionner des r�pertories (Impossible de fusionner des r�pertories (Impossible de d�placer un fichier/r�pertoire (interdit ({“error”: “A file with that name already exists at path ‘/databases/162DB6DE-92AE-4841-8D5D-6185CE81248D/records/16/%40tags/metadata’”}))))), Impossible de d�placer un fichier/r�pertoire (interdit ({“error”: “A file with that name already exists at path ‘/databases/162DB6DE-92AE-4841-8D5D-6185CE81248D/recordCount’”}))))

Additional information : in the “history” windows, there is a hole of some hours that matches with the time gap where i entered the data that is lost, so even there is no trace any more. But this is perhaps normal if Devonthink kicked out the records ?!

Please open a support ticket.

HAs been opened, #987387.
Thank you.