Sync problem using box.com, CAPTCHA?

DEVONthink Tips
1

Greetings,

I have been looking for an alternative to Evernote and I am currently trialling DTPO and DEVONthink To Go. iOS functionality that is synced with my Mac is a must-have feature for me, so I was excited to read about the new DEVONthink To Go.

I have imported all my Evernote data and everything seems to be working well, except for sync. I am using Box.com and the issue I seem to be having is that everything works great for a little while, and then I will start getting sync errors (“Authentication Failed”). If I try to log into Box.com via the web browser it asks me to enter a CAPTCHA, and then I am able to log in successfully and sync works again for a little while before it breaks and I have to repeat the process.

My guess is that something is triggering Box.com to invoke the CAPTCHA requirement and when that happens sync stops working. Maybe syncing too frequently? I looking around the Box settings to see if I could turn this off, but didn’t find much.

I know that Dropbox might be a better choice, but one of the reasons I want to switch to DEVONthink is to reduce expense in the long run (now that Evernote has raised their rates), and I would have to pay monthly for a Dropbox account to get the space I need, whereas I have 50 GB Box.com account for free.

If anyone has any suggestions I would appreciate it!

2

It is an idiosyncracy of Box, not DEVONthink. It’s not reliably reproducible. (And we have had some discussion with them about it.)

Try reducing your Max. Connections in DEVONthink’s Preferences >Sync. No guarantee it will completely solve the issue but it may have some effect. (They are already limiting connections and throttling bandwidth, though they claim they don’t. Haha!)

3

Thanks for the response, I assumed as much. I will play around with the settings and if nothing works may have to take another look at Dropbox or see if I can try a WebDAV service.

4

I’ve had generally good luck with CloudMe’s WebDAV.

5

I am also getting the “Authentication Failed” error, over and over again, filling up my Activity Log. Yet, when I check, the databases (I have several going through Box) are syncing just fine between DTG and my mac. :confused:

6

Hold the Option key and choose Help > Report Bug to start a Support Ticket on this. Thanks.

7

Just as a follow up - I decided to give Dropbox a try and its working just fine. I guess I don’t have as much data as I thought because I still have plenty of space with their free offering. When I do run out of space I may just have to bite the bullet with Dropbox.

Thanks!

8

@ethant: Glad to hear it.