The following message could not be decoded properly

DEVONthink
1

I have DevonThinkPro 3 and have imported a number of emails from both Gmail & yahoo. I am up-to-date in all my applications and using macOS Big Sur 11.4,
and I have recently noticed that many of my emails can no longer be read - I can read the send, date and subject line but when I click on the email, I get the above message. I’m attaching a screenshot which I hope will help clarify the problem.

I am assuming there is a (relatively) simple answer as there were no current posts about this topic! Thanks for any help!

Following message could not be decoded properly
Following message could not be decoded properly2880×1800 425 KB

2

Are the emails encrypted?

3

Are you able to open the emails externally in an email app?

4

No, they are not encrypted - they are just normal emails.

5

When I double click on the email in DTP3 it comes up as a solo email message but again - no content, just the “could not be decoded” message.

When I go back into my email accounts and search for the same email,
it comes up - within my email account - as a complete message, with the content fully intact.

6
  • If you drag and drop the email to the desktop, then into DEVONthink, does it display properly?
    • If not, can you Control-click and compress it, then start a support ticket and attach it? Thanks!
7

No, it still doesn’t.

I will start a support ticket as suggested - many thanks!

8

fwiw I just got the “could not be decoded” error on a new email
I switched notes, then back and the error disapeared
I’m guessing a lag in processing (or a glitch in the matrix)