Troubleshooting: inoperable database and sync problem

[kblair]

I did a clean install on my iMac, so Time Machine has no saved records, although I did happen to save some files before deleting.

I have saved my devon databases in my doc folder. They are all there.

I was able to open the databases in DevonThink Office.(.dtCloud)

** I have one database I can not open. (ipad.dtCloud)
The only place i ‘see’ it in the sync is under ‘My Sync Store.dtCloud’ under Remote and in my documents folder with he rest of my databases.
This (ipad.dtCloud)500mg database is not on my iPad or iPhone.
I believe it was made on my iPad…

** How can I retrieve this database?? Where is it?

I’ve been hoping to receive some syncing problem help for a while.
** I’m using a router in a single home business.
I believe I should sync my iPad and iPhone devices to my iMac by Local Sync Store??
Or would bonjour be better?

I have databases listed in these sync locations, but currently disabled in my iMac sync under:
Ipad.dtcloud
My sync store.dtcloud
My sync store.dtclaoud
Syncing.dtclour

I would really like to get this straightened out.
** My thought is to delete Devon off of iPad.
Turn on the best sync service.
Then resync.

Please help.

[kblair]

Yes, I do have my databases intact.
I just thought that was another database because I had one named that. Apparently already deleted it.

Can you help with this??

** I’m using a router in a single home business.
I believe I should sync my iPad and iPhone devices to my iMac by Local Sync Store??
Or would bonjour be better?

I have databases listed in these sync locations, but currently disabled in my iMac sync under:
Ipad.dtcloud
My sync store.dtcloud
My sync store.dtclaoud
Syncing.dtclour

I would really like to get this straightened out.
** My thought is to delete Devon off of iPad.
Turn on the best sync service.
Then resync.

[BLUEFROG]

I believe I should sync my iPad and iPhone devices to my iMac by Local Sync Store??

You can’t use l a local syncStore with DTTG2.

Or would bonjour be better?

Bonjour is a good option on a local network.

I have databases listed in these sync locations, but currently disabled in my iMac sync under:
Ipad.dtcloud
My sync store.dtcloud
Syncing.dtclour

What kind of Sync locations are these - Dropbox, Box, local syncStores, …?

[kblair]

Looks like you mis-typed the names at some point and ended up with some unneeded sync stores. If you definitely do not want one or the other of these, just open DEVONthink on the desktop, open Sync preferences, and control click or right click the sync store in the lefthand column – choose “Remove Location”.

Ok I removed all of the sync accounts.
I made a fresh new Local Sync Store.
(local sync store means all files will be stored on my iMac right??)

When using the Local Sync Store sync do I have to make sure i have closed the Devon Office on the iMac when using the database on the iPad and visa versa?

Now should I delete Devon off of iPad.
Then reinstall Devon and start with a fresh new beginning sync from the iMac?

Thank you soon much for your help.

[kblair]

You can’t use l a local syncStore with DTTG2.

Or would bonjour be better?

Bonjour is a good option on a local network.

Shoot I just deleted the Bonjour sync…
How can I get it back??
All I see is Bonjour Options button, which opens a window with a checkbox Enable incoming connection. It needs a Port and a Password.??
I don’t care for a password on anything to get in hopefully.

I have databases listed in these sync locations, but currently disabled in my iMac sync under:
Ipad.dtcloud
My sync store.dtcloud
Syncing.dtcloud
What kind of Sync locations are these - Dropbox, Box, local syncStores, …?

Problem is I don’t know.
That was the name of them.

[BLUEFROG]

Please start a Support Ticket. Thanks

[kblair]

Ok I just sent you a support ticket