There are a number of issues being discussed here. Before I get into those issues, let’s make sure everyone is on the same page:
- Please make sure you have the latest copy of DT Pro (v 2.0.5) installed on your Macintosh.
- Please make sure you have selected items to sync with your device by placing them in the ‘Sync group’ in DT Pro on your Mac.
- Press the sync button in DTTG. You should see your computer listed. Tap on your computer and see if you get the “pairing” dialog.
Now if you are not seeing “Sync group” in DT Pro, sync will not work in any event. If that is your issue, please post as to:
A. Sync groups show up or not
B. Your Mac processor type (PPC, Intel)
C. Your OS version
If you do have ‘Sync group’ in your DT Pro desktop application and selected items to sync, then the next issue to address is if you see your Mac in DTTG. We use Bonjour services to discover computers on the network and it appears that this service is not working correctly for some users. In that case, make sure your Mac’s firewall is turned off (at least while syncing). You can obtain a (free) app titled “MyDevices” that will allow you to see if your iPad can ‘see’ your desktop computer via Bonjour. If not, we will be posting further hints tomorrow as to how you might resolve this issue. Keep in mind that you must be on the -same- WiFi network, and your WiFi router might actually be blocking Bonjour traffic (and unfortunately, we are not going to give out advice as to how to fix your router to allow such traffic, but you may want to contact your vendor’s product support staff). Further, office networks (appear to) routinely shut down Bonjour services, so this might pose an issue as well. The “MyDevices” app will let you know if this is the case.
Lastly, you DO have Sync group in DT Pro, you CAN see your computer on DTTG, and you CAN connect your mobile device to the desktop - but nothing seems to happen. We recommend:
A. make sure your Mac’s firewall is turned off (at least while syncing)
B. shut down other computers on your WiFi network during the sync operation.
C. try syncing only one or two files to make sure the connection is really happening - syncing large files, or large numbers of files, can take a long time.
We are working on a simpler, more robust “one button” approach to syncing that should remove most of the steps currently required in this process. (Also more user-friendly in giving feedback during the sync process). It should also be more resilient to the vagaries of WiFi network setup and failures. Given the effort involved and Apple’s review cycle on iOS app updates, we cannot give out timeframes - but rest assured this is a top priority for us. That said, the problem of “missing sync groups” and at least some of the Bonjour problems will be addressed as soon as we find solutions.