There’s a couple areas I think may help out.
I’ve been using DT now for over 10 years, and still feel like I’m in the basics of what this provides, and there are still things about this that I don’t fully understand.
For example, the “record” button at the top. Always greyed out for me, no clue how to use it or what it’s for. I go to the help (literally just did) and searched for the button name and nothing comes up.
I’ve also never used “templates”, and today was my first time messing with them. Somewhat straight forward, it appears to be a script.
So kinda without prodding around and seeing what does what, it’s many times hard to find the most useful things for people, and some button choices on default should probably be changed.
What may be useful, from your team’s point of view, is to add a “tracking” feature into the next update, and prompt all users about it as a deliberate way to try and bubble the most important features up to the top. Many would probably not participate, but I’m willing to bet a good number will participate. I know I would. Then, you can see what features people are using the most, then focus easier ways to manage/use those services. For example, if people are using the templates a lot, allow an editor. Then, 3.0 can be pitched as a “user experience overhaul” plus lots of features, driven by this user feedback. Some things that are useful to capture:
- What specific things are users spending the most time in.
- What features are people using the most (and how they get there)
edit: One change that would be nice is where the sync notification goes. I’m syncing to DropBox for DT To Go, and it’s a popup that appears on the screen. Adding that as a simple indicator “messages button that has stateful notifications” would be nice. This could also go well for errors, when things aren’t converting properly etc. It’s better than a popup, because not all messages need to be addressed, but making it a popup (if one wants) is useful if they want to go through the error records and determine the problem.
edit #2: Can you have more localization? Not a biggie, but I speak Japanese, this is one of the few apps that don’t have Japanese localization. I don’t mind helping with that, if you want.