# unknown error notification on new iPad Pro

**URL:** <https://discourse.devontechnologies.com/t/unknown-error-notification-on-new-ipad-pro/24751>\
**Category:** Tips\
**Created:** [November 25, 2018, 7:56pm UTC](https://discourse.devontechnologies.com/t/unknown-error-notification-on-new-ipad-pro/24751 "2018-11-25T19:56:19Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![JamieHatzis](https://discourse.devontechnologies.com/letter_avatar_proxy/v4/letter/j/41988e/32.png) [@JamieHatzis](https://discourse.devontechnologies.com/u/JamieHatzis)\
**Post date:** [November 25, 2018, 7:56pm UTC](https://discourse.devontechnologies.com/t/unknown-error-notification-on-new-ipad-pro/24751/1 "2018-11-25T19:56:19Z")

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Hi,  
I just purchased new iPad Pro 2018 (12.9). I set up the iPad using recent back up feature versus setting up as a new iPad to save time. I keep getting the same error message several times a day. I don’t seem to have any issues with the database however. Should I be worried??  
The error notification on the iPad is “Fatal Error: The file Database.sqlite” couldn’t be opened.

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**Author:** ![BLUEFROG](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/bluefrog/32/135_2.png) [@BLUEFROG](https://discourse.devontechnologies.com/u/BLUEFROG)\
**Post date:** [November 25, 2018, 8:09pm UTC](https://discourse.devontechnologies.com/t/unknown-error-notification-on-new-ipad-pro/24751/2 "2018-11-25T20:09:49Z")

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1. Press the Help icon in the bottom toolbar.
2. Go to Appendix \> URL Commands \> Performing Service Tasks.
3. Press the Execute link under fix.
4. Quit and relaunch DTTG.

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**Author:** ![JamieHatzis](https://discourse.devontechnologies.com/letter_avatar_proxy/v4/letter/j/41988e/32.png) [@JamieHatzis](https://discourse.devontechnologies.com/u/JamieHatzis)\
**Post date:** [November 25, 2018, 8:49pm UTC](https://discourse.devontechnologies.com/t/unknown-error-notification-on-new-ipad-pro/24751/3 "2018-11-25T20:49:56Z")

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Thanks. I will give it a try and see what happens.

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**Author:** ![andrevs](https://discourse.devontechnologies.com/letter_avatar_proxy/v4/letter/a/ebca7d/32.png) [@andrevs](https://discourse.devontechnologies.com/u/andrevs)\
**Post date:** [December 20, 2018, 10:11am UTC](https://discourse.devontechnologies.com/t/unknown-error-notification-on-new-ipad-pro/24751/4 "2018-12-20T10:11:04Z")

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the only way I got this successfully resolved was to uninstall and reinstall the app. This solved a bunch of other issues as well, like multiple instances of the same databases, duplicate Inbox folders etc.

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**Author:** ![BLUEFROG](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/bluefrog/32/135_2.png) [@BLUEFROG](https://discourse.devontechnologies.com/u/BLUEFROG)\
**Post date:** [December 20, 2018, 2:14pm UTC](https://discourse.devontechnologies.com/t/unknown-error-notification-on-new-ipad-pro/24751/5 "2018-12-20T14:14:18Z")

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@andrevs: The instructions should have fixed the issue, but yes, a reinstallation would also affect the change too.

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**Author:** ![jbmanos](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/jbmanos/32/31793_2.png) [@jbmanos](https://discourse.devontechnologies.com/u/jbmanos)\
**Post date:** [July 28, 2019, 3:43am UTC](https://discourse.devontechnologies.com/t/unknown-error-notification-on-new-ipad-pro/24751/6 "2019-07-28T03:43:47Z")

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Thank you. I was having this issue and found the execute link. Ran it. Fingers crossed now.

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**Author:** ![BLUEFROG](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/bluefrog/32/135_2.png) [@BLUEFROG](https://discourse.devontechnologies.com/u/BLUEFROG)\
**Post date:** [July 28, 2019, 1:54pm UTC](https://discourse.devontechnologies.com/t/unknown-error-notification-on-new-ipad-pro/24751/7 "2019-07-28T13:54:11Z")

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You’re welcome.

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**Author:** ![SwissSailor](https://discourse.devontechnologies.com/letter_avatar_proxy/v4/letter/s/50afbb/32.png) [@SwissSailor](https://discourse.devontechnologies.com/u/SwissSailor)\
**Post date:** [April 10, 2022, 3:54pm UTC](https://discourse.devontechnologies.com/t/unknown-error-notification-on-new-ipad-pro/24751/8 "2022-04-10T15:54:02Z")

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I’ve tried this 4 times on my iPad Pro as well as deleted the app itself 3 times on my iPad Pro and reinstalled DDTG. Same error. funny thing it it has always been fine until 2-3 updates of DDTG ago (this is not a new iPadPro and DDTG was installed and working perfectly before). Then this started on all my IOS devices and no matter what, I can’t get it to go away. The only thing I haven’t done is delete and replace DTP on my Mac (which is what the IOS devices are synching too). Any thoughts on this BlueFrog??