Upgrade From Mojave to Big Sur Database Issues

DEVONthink
1

I upgraded last week and tried opening databases today. In one case I was told that the database was an old format and so I okayed updating. That data base is accessible. But the original data base has 2.77 GB of data. I have made several copies and they all have 30MB or less data according to Get Info.

The remaining databases are not opening and I do not get the same offer to update them. I do not sync the databases. I have backups of the databases.

At this point I could use some advice. . .

OS 11.6
DT 3.8

2

Which version did you actually use before updating and what’s the file extension of the databases?

3

DT 3.8 prior to and after updating.

All the databases have the .dtBase2 extension except for one which shows .dtBase.

When I use Get Info on the DEVONthink Databases folder it shows 5.12GB, so apparently all of my data is intact.

4

Hold the Option key and choose Help > Report bug to start a support ticket.

5

Sorry. . . I hit the wrong button denying access for sending a ticket request via DT3. And I cannot find anything relevant under the Privacy and Security preference pane to reset it. (Mail isn’t my default email client and for some reason it came up when I clicked “Report Bug.”)

It’s been one thing after the other lately since upgrading to Big Sur. . . LOL

6

No worries and you’re not alone. OS upgrades often present unusual challenges a delete and reinstall don’t.

You can merely start a support ticket and we can go from there.