# URGENT: Problem syncing

**URL:** <https://discourse.devontechnologies.com/t/urgent-problem-syncing/24892>\
**Category:** Tips\
**Created:** [December 28, 2018, 10:41am UTC](https://discourse.devontechnologies.com/t/urgent-problem-syncing/24892 "2018-12-28T10:41:45Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Krit](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/krit/32/6977_2.png) [@Krit](https://discourse.devontechnologies.com/u/Krit)\
**Post date:** [December 28, 2018, 10:41am UTC](https://discourse.devontechnologies.com/t/urgent-problem-syncing/24892/1 "2018-12-28T10:41:45Z")

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Hi there,

I have heust noticed that you will stop supporting syncing with Box. Since I am syncing with Box I wanted to start syncing with iCloud.  
I have installed DttG on both my iPad and iPhone. No matter what I trie to do, DttG is telling me that the database is not downloaded completely to my device and that i will loose data. I do NOT own the extension for selective download, so that can’t be the problem.  
I downloaded a trial for the desktop version, thought I would be able to get the sync going that way but that one doesn’t contain the option to sync with Box anymore.

Experiencing these problems makes me kinda nervous: I have got a lot of data in Devonthink to Go and want to keep/retrieve that. Could you pleas tell me how?

Kind regards

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**Author:** ![BLUEFROG](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/bluefrog/32/135_2.png) [@BLUEFROG](https://discourse.devontechnologies.com/u/BLUEFROG)\
**Post date:** [December 28, 2018, 2:01pm UTC](https://discourse.devontechnologies.com/t/urgent-problem-syncing/24892/2 "2018-12-28T14:01:29Z")

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In DEVONthink To Go, select Help \> Contact Us. Thanks.

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**Author:** ![ronrak](https://discourse.devontechnologies.com/letter_avatar_proxy/v4/letter/r/c68b51/32.png) [@ronrak](https://discourse.devontechnologies.com/u/ronrak)\
**Post date:** [March 26, 2019, 12:32am UTC](https://discourse.devontechnologies.com/t/urgent-problem-syncing/24892/3 "2019-03-26T00:32:32Z")

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I am having a similar problem. I converted to iCloud from using Bonjour some time back. I don’t use DTTG much on my phone because of space. I use it a lot on my iPad Pro.

I am getting the same message as Krit for one of the databases on the iPhone X. No problems on the iPad.

Is there a way to delete the database on the phone and re-download from iCloud? The iPad and Mac are in sync without a problem.

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**Author:** ![BLUEFROG](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/bluefrog/32/135_2.png) [@BLUEFROG](https://discourse.devontechnologies.com/u/BLUEFROG)\
**Post date:** [March 26, 2019, 1:12pm UTC](https://discourse.devontechnologies.com/t/urgent-problem-syncing/24892/4 "2019-03-26T13:12:12Z")

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Please follow the instructions I previously gave. Thanks.