If you have a village bakery, you depend on people who live near your store to buy your rolls. If these customers say they want different rolls, the baker has to change his recipe if he wants to survive.
But if you sell something all over the world, it doesn’t matter what a single customer wants. For every customer who doesn’t like something, there are 1000 customers who want it exactly like that.
To make things worse, people who have been using a piece of software every day for years and consider it indispensable in their lives often succumb to a frustrating illusion. At some point, they believe that the software belongs to them. They believe that everything has to be developed in the way they want it to be. But the software belongs to the developers. We can buy it and use it if we want to. Or we don’t. Nothing more.
Developers are often like artists. The smaller the company, the more likely this is to be true. They have precise ideas about how something should be. Nobody would think of telling a painter what his pictures should look like. If you don’t like these pictures, just don’t buy them. If a painter ever takes someone else’s “advice”, it’s because he thinks it’s a good idea himself and not because someone asked him to.
Recently a user listed about 20 apps that, in his opinion, do almost everything much better than DT.
This is where the most absurd frustration is revealed and I even experience it myself (but not with DT).
If other apps are much better, why don’t we use one of these? Because the app we’ve been using for years is “our app” and it should do everything exactly the way we want it to. Which brings us back to the beginning. 