Abbyy OCR not updating

Today I updated DEVONthink Server Edition 3.6.1 to version 3.6.2.
After this update I noticed there was also an update for the add-on Abbyy OCR, however when I try to install this, it stays on version 1.1.16 instead of 1.1.17.
The log shows:

13:35:12: Installing Abbyy OCR “DTOCRHelper.app” couldn’t be moved because you don’t have permission to access “Abbyy”.

How can I resolve this? The mentioned helper-app is not to be found (at least I do not see it).
Thanks for any pointer,
Willem

Please check the permissions of the folder ~/Library/Application Support/DEVONthink 3/Abbyy in your home directory.

Dis just that and the permissions seem to be OK. To be sure I made them accessible to “everyone”. That did not help, Also a restart after this made no difference, so I have put the origial permissions in place again. Still the same situation.

Does it work after enabling full disk access for DEVONthink 3 in System Preferences?

Full enabling does not work. When i follow the process in the finder I can see DTOCRHelper being renamed to DTOCRHelperOLD, and a new DTOCRHelper is appearing. However that last one then very quickly is automatically removed and the the OLD-variant is renamed back to DTOCRHelper .
To be sure I just renamed DTOCRHelper myself (a different name) and I could see there was a download of a completely “fresh” DTOCRHelper that was erased at the end of the downloadproces :face_with_raised_eyebrow:

This all on this HW and SW:

Modelnaam: Mac mini
Model-ID: Macmini9,1
Chip: Apple M1
Totale aantal cores: 8 (4 prestaties en 4 efficiëntie)
Geheugen: 16 GB
Versie systeemfirmware: 6723.81.1
Serienummer (systeem):
Hardware-UUID:
UDID voor provisionering:
Status activeringsslot: Ingeschakeld

macOS 11.2.1 (20D74)

Does it work after rebooting the machine?

Nope. Not a difference at all :thinking:

Try renaming the Abbyy folder to AbbyyOld and retry the update.

@aedwards: Just tried your suggestion.
A new folder for Abbyy is created in the location ~/Library/Application Support/DEVONthink 3/ .
Only: it is empty :pensive:

It is quite odd, really. Never experienced this kind of problem with DT.
The MacMini is a replacement for my very old MacPro from 2009.
The SSD’s from that old machine have been placed in an external ssd-housing. The installation of DT is on the SSD named UserData in that housing. In fact the same constellation as in my old mac.
Everything is working fine otherwise. Only this problem is occuring and to be precise: OCR is still working OK.
However I am concerned about the inability to update this add-on. Updating DT3 is going as it should. No problems there. :thinking: :thinking:

Just to give some more insight in my Mac I will post a etre-check report:

EtreCheckPro version: 6.4.1 (6E003)
Report generated: 2021-02-15 15:36:46
Download EtreCheckPro from https://etrecheck.com
Runtime: 2:32
Performance: Excellent

Problem: No problem - just checking

Major Issues: None

Minor Issues:
These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.
More than one antivirus app - This computer has multiple antivirus apps installed.
Time Machine auto backup disabled - Time Machine auto backups are disabled.
Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system.
System modifications - There are a large number of system modifications running in the background.
Heavy I/O usage - Your system is under heavy I/O use. This will reduce your performance.
Kernel extensions present - This computer has kernel extensions that may not work in the future.

Hardware Information:
Mac mini (M1, 2020)
Mac mini Model: Macmini9,1
2.40 GHz Apple M1 (m1) CPU: 8-core
16 RAM - Not upgradeable

Video Information:
Apple M1
S27D850 1920 x 1080

Drives:
disk0 - APPLE SSD AP1024Q 1.00 TB (Solid State - TRIM: Yes)
Internal Apple Fabric NVM Express
disk0s1 [APFS Container] 524 MB
disk1 [APFS Virtual drive] 524 MB (Shared by 4 volumes)
disk1s1 - iSCPreboot (APFS) [APFS Preboot] (Shared - 6 MB used)
disk1s2 - xART (APFS) (Shared - 6 MB used)
disk1s3 - Hardware (APFS) (Shared - 492 KB used)
disk1s4 - Recovery (APFS) [Recovery] (Shared - 20 KB used)
disk0s2 [APFS Container] 994.66 GB
disk3 [APFS Virtual drive] 994.66 GB (Shared by 6 volumes)
disk3s1 (APFS) [APFS Container] (Shared - 15.06 GB used)
disk3s1s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.06 GB used)
disk3s2 - Preboot (APFS) [APFS Preboot] (Shared - 372 MB used)
disk3s3 - Recovery (APFS) [Recovery] (Shared - 1.03 GB used)
disk3s4 - Update (APFS) (Shared - 4 MB used)
disk3s5 - Data (APFS) [APFS Virtual drive] (Shared - 87.73 GB used)
disk3s6 - VM (APFS) [APFS VM] (Shared - 20 KB used)
disk0s3 [APFS Container] 5.37 GB
disk2 [APFS Virtual drive] 5.37 GB (Shared by 2 volumes)
disk2s1 - Recovery (APFS) [Recovery] (Shared - 2.87 GB used)
disk2s2 - Update (APFS) (Shared - 291 KB used)

disk6 - JMicron Generic DISK00 130
External USB 5 Gbit/s USB
disk6s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk6s2 - U******a (Journaled HFS+) 2.00 TB (910.64 GB used)

disk7 - JMicron Generic DISK01 130
External USB 5 Gbit/s USB
disk7s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk7s2 [APFS Container] 2.00 TB
disk11 [APFS Virtual drive] 2.00 TB (Shared by 1 volumes)
disk11s1 - Ma (APFS) (Shared - 1.26 TB used)
disk7s3 [APFS Container] 2.00 TB
disk10 [APFS Virtual drive] 2.00 TB (Shared by 1 volumes)
disk10s1 - M
*2 (APFS) (Shared - 489.75 GB used)

disk8 - JMicron Generic DISK02 130
External USB 5 Gbit/s USB
disk8s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk8s2 - M******U (Journaled HFS+) 499.93 GB (98.72 GB used)
disk8s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB
disk8s4 - POS (MS-DOS FAT32) 499.28 GB (3 MB used)

disk9 - JMicron Generic DISK03 130
External USB 5 Gbit/s USB
disk9s1 - r****r (Journaled HFS+) 512.11 GB (450 MB used)

Mounted Volumes:
disk1s1 - iSCPreboot [APFS Preboot]
524 MB (Shared - 6 MB used, 506 MB free)
APFS
Mount point: /System/Volumes/iSCPreboot

disk1s2 - xART
524 MB (Shared - 6 MB used, 506 MB free)
APFS
Mount point: /System/Volumes/xarts

disk1s3 - Hardware
524 MB (Shared - 492 KB used, 506 MB free)
APFS
Mount point: /System/Volumes/Hardware

disk3s1s1 - Macintosh HD [APFS Snapshot]
994.66 GB (Shared - 15.06 GB used, 920.23 GB available, 890.26 GB free)
APFS
Mount point: /
Read-only: Yes

disk3s2 - Preboot [APFS Preboot]
994.66 GB (Shared - 372 MB used, 890.26 GB free)
APFS
Mount point: /System/Volumes/Preboot

disk3s4 - Update
994.66 GB (Shared - 4 MB used, 890.26 GB free)
APFS
Mount point: /System/Volumes/Update

disk3s5 - Data [APFS Virtual drive]
994.66 GB (Shared - 87.73 GB used, 920.23 GB available, 890.26 GB free)
APFS
Mount point: /System/Volumes/Data
Encrypted

disk3s6 - VM [APFS VM]
994.66 GB (Shared - 20 KB used, 890.26 GB free)
APFS
Mount point: /System/Volumes/VM

disk6s2 - Ua
2.00 TB (910.64 GB used, 1.09 TB free)
Journaled HFS+
Mount point: /Volumes/U
a

disk8s2 - MU
499.93 GB (98.72 GB used, 401.38 GB available, 401.21 GB free)
Journaled HFS+
Mount point: /Volumes/M
U
Owners enabled: No

disk8s4 - POS
499.28 GB (3 MB used, 499.16 GB free)
MS-DOS FAT32
Mount point: /Volumes/POS

disk9s1 - rr
512.11 GB (450 MB used, 511.84 GB available, 511.66 GB free)
Journaled HFS+
Mount point: /Volumes/r
r
Owners enabled: No

disk10s1 - M2
2.00 TB (Shared - 489.75 GB used, 1.51 TB free)
APFS
Mount point: /Volumes/M
2
Owners enabled: No

disk11s1 - Ma
2.00 TB (Shared - 1.26 TB used, 737.97 GB available, 737.76 GB free)
APFS
Mount point: /Volumes/M
a
Owners enabled: No

Network:
Interface en0: Ethernet
Interface en4: Ethernet Adaptor (en4)
Interface en5: Ethernet Adaptor (en5)
Interface en7: USB 10/100/1000 LAN
Interface en1: Wi-Fi

Interface en6: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
iCloud Quota: 32.65 GB available

System Software:
macOS Big Sur 11.2.1 (20D74)
Time since boot: Less than an hour

Notifications:
Qfinder Pro.app
3 notifications

Security:
Gatekeeper: App Store and identified developers
System Integrity Protection: Enabled

Antivirus software: Malwarebytes, SecureMac, Apple, and ClamXAV

Unsigned Files:
Launchd: /Library/LaunchAgents/org.gpgtools.macgpg2.shutdown-gpg-agent.plist
Executable: /usr/local/MacGPG2/libexec/shutdown-gpg-agent
Details: Exact match found in the legitimate list - probably OK

Launchd: ~/Library/LaunchAgents/com.skype.skype.shareagent.plist
Executable: /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareagent.bundle/Contents/MacOS/com.skype.skype.shareagent
Details: Exact match found in the legitimate list - probably OK

Launchd: /Library/LaunchDaemons/org.virtualbox.startup.plist
Executable: /Library/Application Support/VirtualBox/LaunchDaemons/VirtualBoxStartup.sh restart
Details: Exact match found in the legitimate list - probably OK

Launchd: /Library/LaunchDaemons/org.devrx.RPCEmu.plist
Executable: /Library/PrivilegedHelperTools/org.devrx.RPCEmu
Details: Exact match found in the legitimate list - probably OK

Launchd: /Library/LaunchAgents/org.gpgtools.macgpg2.fix.plist
Executable: /usr/local/MacGPG2/libexec/fixGpgHome
Details: Exact match found in the legitimate list - probably OK

Running app: /Library/Application Support/Logitech.localized/Logitech Control Center.localized/LCCDaemon.app/Contents/MacOS/LCCDaemon
Running app: /private/var/folders/0k/0g7fkk110dl80d0_fnsjxtx40000gn/X/3178648C-9E44-5B98-820E-3AFAC9843860/d/Wrapper/Klik Aan.app/Klik Aan
Details: Executable file is hidden - possibly adware

Login Item: /Library/Application Support/Logitech.localized/Logitech Control Center.localized/LCCDaemon.app

Plugin: /Library/Internet Plug-Ins/GarminGpsControl.plugin
Plugin: /Library/Internet Plug-Ins/Unity Web Player.plugin
Plugin: /Volumes/Ua/Us/wm/Ly/Is/Qn
Plugin: /Volumes/U
a/U
s/w****m/L
y/Is/R**********n
Plugin: /Library/Audio/Plug-Ins/HAL/TelestreamAudioCapture.driver
Plugin: /Library/Audio/Plug-Ins/HAL/InstantOn.driver
Plugin: /Library/Audio/Plug-Ins/HAL/EcammAudioLoader.plugin
Plugin: /Library/Audio/Plug-Ins/HAL/SquirrelsLoopbackAudioDriver.driver

Preference Pane: /Volumes/Ua/Us/wm/Ly/Ps/M***e
Preference Pane: /Volumes/U
a/U
s/w
m/L*****y/Ps/Me
Preference Pane: /Volumes/U
a/U
s/w
m/L*****y/P
s/P****e

Apps: 144

System Extensions:
[Running] Little Snitch Network Extension - version 5.0.4 (Objective Development Software GmbH - 2020-12-01)
Application: /Applications/Little Snitch.app - version 5.0.4 (Objective Development Software GmbH - 2020-12-01)
Description: This system extension enables Little Snitch to filter network traffic.

[Not Loaded] Little Snitch Endpoint Security - version 5.0.4 (Objective Development Software GmbH - 2020-12-01)
Application: /Applications/Little Snitch.app - version 5.0.4 (Objective Development Software GmbH - 2020-12-01)
Description: Little Snitch Endpoint Security

Kernel Extensions:
/Applications/Utilities/Sensei.app
[Not Loaded] TrimDriver.kext - org.cindori.TrimDriver (2.0 - SDK 10.15)

/Applications/VMware Fusion.app
[Not Loaded] vmioplug.kext - com.vmware.kext.vmioplug.19.9.0 (19.9.0)

/Library/Application Support/VirtualBox
[Not Loaded] VBoxDrv.kext - org.virtualbox.kext.VBoxDrv (6.1.14)
[Not Loaded] VBoxNetAdp.kext - org.virtualbox.kext.VBoxNetAdp (6.1.14)
[Not Loaded] VBoxNetFlt.kext - org.virtualbox.kext.VBoxNetFlt (6.1.14)
[Not Loaded] VBoxUSB.kext - org.virtualbox.kext.VBoxUSB (6.1.14)

/Library/Extensions
[Not Loaded] G13Joystick.kext - com.driver.LogJoystick (2.0 - SDK 10.10)
[Not Loaded] EyeTVAfaTechHidBlock.kext - com.elgato.driver.DontMatchAfaTech (1.1)
[Not Loaded] EyeTVCinergy450AudioBlock.kext - com.elgato.driver.DontMatchCinergy450 (1.1)
[Not Loaded] EyeTVCinergyXSAudioBlock.kext - com.elgato.driver.DontMatchCinergyXS (1.1)
[Not Loaded] EyeTVEmpiaAudioBlock.kext - com.elgato.driver.DontMatchEmpia (1.1)
[Not Loaded] EyeTVVoyagerAudioBlock.kext - com.elgato.driver.DontMatchVoyager (1.1)
[Not Loaded] LogiGamingMouseFilter.kext - com.logitech.driver.LogiGamingMouseFilter (1.0 - SDK 10.10)
[Not Loaded] LogiGamingUSBAudio.kext - com.logitech.driver.LogiGamingUSBAudio (1.0.0 - SDK 10.10)
[Not Loaded] LogiWheelDriver.kext - com.logitech.driver.LogiWheelDriver (1.0 - SDK 10.10)
[Not Loaded] MicrosoftKeyboard.kext - com.microsoft.driver.MicrosoftKeyboard (8.2)
[Not Loaded] CUDA.kext - com.nvidia.CUDA (1.1.0)
[Not Loaded] ControllerMate.kext - com.orderedbytes.driver.ControllerMateFamily (4.6.0 - SDK 10.6)
[Not Loaded] Accelsior.kext - com.owc.driver.Accelsior (1.0 b2 - SDK 10.6)
[Loaded] ufsd_NTFS.kext - com.paragon-software.filesystems.ntfs (15.8.105 - SDK 10.10)
[Not Loaded] LegacyUSBVideoSupport.kext - com.parrotgeek.LegacyUSBVideoSupport (1.0)
[Not Loaded] AppleRTL815XComposite109.kext - com.realtek.driver.AppleRTL815XComposite (1.0.16 - SDK 10.9)
[Not Loaded] AppleRTL815XEthernet109.kext - com.realtek.driver.AppleRTL815XEthernet (1.0.16 - SDK 10.9)
[Not Loaded] TelestreamAudio.kext - net.telestream.driver.TelestreamAudio (1.1.1 - SDK 10.8)

/Volumes/M2/D*s/LCC Installer.app
[Not Loaded] LogitechHIDDevices.kext - com.Logitech.Control Center.HID Driver (3.9.5 - SDK 10.8)
[Not Loaded] LogitechUnifying.kext - com.Logitech.Unifying.HID Driver (1.3.4 - SDK 10.8)

/Volumes/MU/A****s/FlowSync.app
[Not Loaded] HoRNDIS.kext - com.joshuawise.kexts.HoRNDIS (8 - SDK 10.6)

/Volumes/MU/A***s/Gg/Tm/Spin Doctor.app
[Not Loaded] Terminus.kext - com.hzsystems.terminus.driver (4)

/Volumes/MU/A***s/Gg/Tm/Toast Titanium.app
[Not Loaded] RoxioBluRaySupport.kext - com.roxio.BluRaySupport (1.1.6)
[Not Loaded] TDIXController.kext - com.roxio.TDIXController (2.0)

/Volumes/MU/As/U***s/Disk Sensei.app
[Not Loaded] TrimEnabler.kext - org.cindori.TrimEnabler (1.0 - SDK 10.13)

/Volumes/MU/As/Us/L*******h/Little Snitch Installer.app
[Not Loaded] LittleSnitch.kext - at.obdev.nke.LittleSnitch (4.0 - SDK 10.11)

/Volumes/MU/As/U***s/MacCheck.app
[Not Loaded] SPDKernel.kext - com.micromat.driver.SPDKernel (1.0 - SDK 10.9)

/Volumes/MU/As/U***s/TechTool Pro 11.app
[Not Loaded] spdKernel.kext - com.micromat.driver.spdKernel (1.0 - SDK 10.14)

/Volumes/MU/As/U***s/TemperatureMonitor.app
[Not Loaded] BRESINKx86Monitoring.kext - com.bresink.driver.BRESINKx86Monitoring (9.0)

/Volumes/MU/As/U***s/macOS Mojave Patcher.app
[Not Loaded] LegacyUSBInjector.kext - com.parrotgeek.LegacyUSBInjector (1.0)
[Not Loaded] NDRVShim.kext - com.parrotgeek.NDRVShim (1.0 - SDK 10.13)
[Not Loaded] SIPManager.kext - com.parrotgeek.SIPManager (1.0 - SDK 10.12)

/Volumes/MU/A****s/VMware Fusion.app
[Not Loaded] VMwareVMCI.kext - com.vmware.kext.vmci (8.5.10)
[Not Loaded] vmioplug.kext - com.vmware.kext.vmioplug.15.2.1 (8.5.10)
[Not Loaded] vmnet.kext - com.vmware.kext.vmnet (8.5.10)
[Not Loaded] vmmon.kext - com.vmware.kext.vmx86 (8.5.10)

/Volumes/MU/As/V******s/AirParrot 2.app
[Not Loaded] APExtFramebuffer.kext - com.squirrels.airparrot.framebuffer (1.7 - SDK 10.11)
[Not Loaded] AirParrotDriver.kext - com.squirrels.driver.AirParrotSpeakers (1.8 - SDK 10.8)

/Volumes/MU/A****s/WiTopia.app
[Not Loaded] tap10.7.kext - com.viscosityvpn.Viscosity.tap (1.2)
[Not Loaded] tun10.7.kext - com.viscosityvpn.Viscosity.tun (1.2)

/Volumes/Ua/As/U***s/Espionage.app
[Not Loaded] iSpy.kext - com.taoeffect.ispy.kext (2.0.2 - SDK 10.2)

/Volumes/Ua/As/Us/N*******s/I*****************r/IPNetRouterX.app
[Not Loaded] IPNetRouter_TNKE.kext - com.sustworks.kext.IPNetRouterTNKE (1.5 - SDK 10.2)

/Volumes/Ua/Us/tt/E****************************************g/EyeTV.app
[Not Loaded] ElgatoSCMCardBusDVBT.kext - com.elgato.driver.Pluto2 (1.1)

System Launch Agents:
[Not Loaded] 18 Apple tasks
[Loaded] 178 Apple tasks
[Running] 135 Apple tasks

System Launch Daemons:
[Not Loaded] 37 Apple tasks
[Loaded] 193 Apple tasks
[Running] 130 Apple tasks
[Other] 2 Apple tasks

Launch Agents:
[Running] at.obdev.littlesnitch.agent.plist (Objective Development Software GmbH - installed 2020-12-16)
[Loaded] com.gog.galaxy.commservice.plist (GOG Sp. z o.o. - installed 2020-02-20)
[Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2021-01-19)
[Running] com.micromat.TechToolProAgent.plist (Micromat, Inc. - installed 2021-02-04)
[Running] com.paragon-software.ntfs.notification-agent.plist (Paragon Software GmbH - installed 2020-12-08)
[Not Loaded] org.cindori.SenseiMonitor.plist (Oskar Groth - installed 2020-12-12)
[Running] org.gpgtools.Libmacgpg.xpc.plist (Lukas Pitschl - installed 2020-11-20)
[Loaded] org.gpgtools.macgpg2.fix.plist (? d7ac5146 - installed 2020-11-23)
[Running] org.gpgtools.macgpg2.shutdown-gpg-agent.plist (? df7bd0cf - installed 2020-11-23)
[Loaded] org.gpgtools.updater.plist (Lukas Pitschl - installed 2020-11-23)
[Loaded] org.macosforge.xquartz.startx.plist (Apple Inc. - XQuartz - installed 2016-05-05)
[Running] uk.co.canimaansoftware.ClamXAV.UI-Helper.plist (Mark Allan - installed 2020-11-09)
[Loaded] uk.co.canimaansoftware.ClamXAV.UninstallWatcher.plist (Mark Allan - installed 2020-10-07)

Launch Daemons:
[Running] at.obdev.littlesnitch.daemon.plist (Objective Development Software GmbH - installed 2020-12-16)
[Loaded] com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2020-12-06)
[Loaded] com.charlessoft.pacifist.helper.plist (Charles Srstka - installed 2020-11-01)
[Running] com.crystalidea.macsfancontrol.smcwrite.plist (Ilya Parniuk - installed 2020-08-09)
[Running] com.ecamm.EcammAudioXPCHelper.plist (Ecamm Network, LLC - installed 2020-10-19)
[Loaded] com.gog.galaxy.ClientService.plist (GOG Sp. z o.o. - installed 2020-12-13)
[Loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2018-02-01)
[Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2021-01-31)
[Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2021-01-19)
[Loaded] com.micromat.MacCheckWorkerDaemon.plist (Micromat, Inc. - installed 2016-07-29)
[Running] com.micromat.TechToolProDaemon.plist (Micromat, Inc. - installed 2021-02-04)
[Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2021-02-01)
[Loaded] com.paragon-software.ntfs.loader.plist (Apple - installed 2020-12-08)
[Running] com.paragon-software.ntfsd.plist (Paragon Software GmbH - installed 2020-12-08)
[Loaded] com.pcloud.pcloudfs.Mounter.Helper.plist (PCLOUD LTD - installed 2020-12-18)
[Loaded] com.rogueamoeba.aceagent.plist (Rogue Amoeba Software, LLC - installed 2020-05-06)
[Loaded] com.securemac.MacScanDaemon.plist (SecureMac - installed 2020-03-20)
[Running] com.tclementdev.timemachineeditor.scheduler.plist (Thomas CLEMENT - installed 2021-01-12)
[Loaded] com.transcend.RxRecoveryHelper.plist (Transcend Information, Inc. - installed 2017-01-28)
[Loaded] net.telestream.LicensingHelper.plist (Telestream LLC - installed 2016-09-28)
[Loaded] net.witopia.WiTopiaHelper.plist (SparkLabs Pty Ltd - installed 2016-06-10)
[Running] org.cindori.SenseiDaemon.plist (Oskar Groth - installed 2020-11-24)
[Loaded] org.cindori.SenseiHelper.plist (Oskar Groth - installed 2020-12-12)
[Loaded] org.cindori.SenseiTool.plist (Oskar Groth - installed 2016-09-07)
[Other] org.cindori.noatime.plist (Apple - installed 2020-01-01)
[Loaded] org.devrx.RPCEmu.plist (? 5aa74727 - installed 2015-09-14)
[Loaded] org.macosforge.xquartz.privileged_startx.plist (Apple Inc. - XQuartz - installed 2016-05-05)
[Not Loaded] org.virtualbox.startup.plist (? 700b9385 - installed 2020-10-18)
[Running] uk.co.canimaansoftware.ClamXAV.Engine.plist (Mark Allan - installed 2020-10-07)
[Running] uk.co.canimaansoftware.ClamXAV.HelperTool.plist (Mark Allan - installed 2020-11-11)
[Loaded] uk.co.canimaansoftware.ClamXAV.HelperToolUpdater.plist (Mark Allan - installed 2020-11-11)
[Loaded] uk.co.canimaansoftware.ClamXavHelper.plist (Mark Allan - installed 2020-02-20)
[Loaded] uk.co.canimaansoftware.ClamXavHelperUpdater.plist (Mark Allan - installed 2020-02-20)

User Launch Agents:
[Not Loaded] .dat.nosync01bc.f0o2fZ (C-Command Software, LLC - installed 2021-01-19)
[Running] com.c-command.SpamSieve.LaunchAgent.plist (C-Command Software, LLC - installed 2021-01-19)
[Running] com.hp.devicemonitor.plist (HP Inc. - installed 2021-02-15)
[Loaded] com.skype.skype.shareagent.plist (? 0 - installed 2018-10-03)
[Running] com.spotify.webhelper.plist (Spotify - installed 2020-02-23)
[Loaded] com.valvesoftware.steamclean.plist (Valve Corporation - installed 2020-10-31)
[Not Loaded] org.virtualbox.vboxwebsrv.plist (Oracle America, Inc. - installed 2020-10-18)
[Loaded] uk.co.canimaansoftware.clamxav.UninstallWatcher.plist (Mark Allan - installed 2020-02-20)
[Loaded] uk.co.canimaansoftware.clamxav.freshclam.plist (Mark Allan - installed 2020-01-17)

User Login Items:
[Not Loaded] DEVONagent Express (DEVONtechnologies, LLC - installed 2020-12-17)
Modern Login Item
/Applications/DEVONagent.app/Contents/Library/LoginItems/DEVONagent Express.app

[Not Loaded] CompressorHelper (App Store - installed 2020-12-14)
Modern Login Item
/Applications/FilmOpnameBewerken/Compressor.app/Contents/Library/LoginItems/CompressorHelper.app

[Not Loaded] GOG Galaxy Auto Launch Helper (GOG Sp. z o.o. - installed 2020-12-13)
Modern Login Item
/Applications/GOG Galaxy.app/Contents/Library/LoginItems/GOG Galaxy Auto Launch Helper.app

[Not Loaded] Garmin Express Service (Garmin International - installed 2019-08-06)
Modern Login Item
/Applications/GPS & Route/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app

[Running] com.securemac.MacScanAgent (SecureMac - installed 2021-01-12)
Modern Login Item
/Applications/MacScan Virus/MacScan.app/Contents/Library/LoginItems/com.securemac.MacScanAgent.app

[Not Loaded] LaunchHelper (App Store - installed 2019-09-07)
Modern Login Item
/Applications/Memory Diag.app/Contents/Library/LoginItems/LaunchHelper.app

[Loaded] FSMenuAppLoginItemHelper (Paragon Software GmbH - installed 2020-12-21)
Modern Login Item
/Applications/NTFS for Mac.app/Contents/Library/LoginItems/FSMenuAppLoginItemHelper.app

[Not Loaded] fileOpenHelper (App Store - installed 2018-08-15)
Modern Login Item
/Applications/Open File.app/Contents/Library/LoginItems/fileOpenHelper.app

[Loaded] Qfinder Pro (QNAP Systems, Inc. - installed 2020-12-19)
Application
/Applications/Qfinder Pro.app/Contents/MacOS/Qfinder Pro.app

[Running] ExactScan Pro (ExactCODE GmbH - installed 2020-07-13)
Application
/Applications/SCANprogramma’s/ExactScan Pro.app

[Not Loaded] SyncMateService (Electronic Team, Inc. - installed 2020-04-23)
Modern Login Item
/Applications/SyncMate.app/Contents/Library/LoginItems/SyncMateService.app

[Not Loaded] AppCleaner SmartDelete (Julien Ramseier - installed 2017-06-26)
Modern Login Item
/Applications/Utilities/AppCleaner.app/Contents/Library/LoginItems/AppCleaner SmartDelete.app

[Not Loaded] CCC User Agent (Bombich Software, Inc. - installed 2020-12-06)
Modern Login Item
/Applications/Utilities/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app

[Loaded] Helper (SweetP Productions, Inc. - installed 2021-01-16)
Modern Login Item
/Applications/Utilities/Cookie.app/Contents/Library/LoginItems/Helper.app

[Running] DEVONsphere Express (App Store - installed 2020-12-16)
Application
/Applications/Utilities/DEVONsphere Express.app

[Not Loaded] DeskConnect Helper (App Store - installed 2016-11-05)
Modern Login Item
/Applications/Utilities/DeskConnect.app/Contents/Library/LoginItems/DeskConnect Helper.app

[Running] Macs Fan Control (Ilya Parniuk - installed 2020-10-10)
Application
/Applications/Utilities/Macs Fan Control.app

[Not Loaded] ScreenFlowHelper (Telestream LLC - installed 2018-11-12)
Modern Login Item
/Applications/Utilities/ScreenFlow.app/Contents/Library/LoginItems/ScreenFlowHelper.app

[Running] pCloud Drive (PCLOUD LTD - installed 2021-01-11)
Application
/Applications/pCloud Drive.app

[Running] LCCDaemon (? - installed 2017-08-31)
Application
/Library/Application Support/Logitech.localized/Logitech Control Center.localized/LCCDaemon.app

[Not Loaded] GamePadCompanionLauncher (App Store - installed 2014-06-09)
Modern Login Item
/Volumes/Ua/A*s/Gs/GamePad Companion.app/Contents/Library/LoginItems/GamePadCompanionLauncher.app

[Not Loaded] FreeMemoryLaunchHelper (App Store - installed 2015-06-09)
Modern Login Item
/Volumes/Ua/As/U***s/FreeMemory.app/Contents/Library/LoginItems/FreeMemoryLaunchHelper.app

Internet Plug-ins:
GarminGpsControl: 4.2.0.0 (? - installed 2014-04-01)
Unity Web Player: UnityPlayer version 4.6.5f1 (? - installed 2015-05-02)

Audio Plug-ins:
TelestreamAudioCapture: 1.0.2 (? - installed 2018-05-17)
EcammLiveAudio: 1.0.8 (Ecamm Network, LLC - installed 2020-10-19)
ACE: 11.1.4 (Rogue Amoeba Software, LLC - installed 2020-05-18)
InstantOn: 11.1.4 (? - installed 2020-05-18)
EcammAudioLoader: 1.0.4 (? - installed 2019-09-07)
SquirrelsLoopbackAudioDriver: 1.0 (? - installed 2020-03-05)

3rd Party Preference Panes:
CUDA Preferences (NVIDIA Corporation - installed 2019-04-19)
GPG Suite (Lukas Pitschl - installed 2020-11-23)
macFUSE (Benjamin Fleischer - installed 2021-01-02)
MagicPrefs (? - installed 2016-01-20)
ParagonNTFS (Paragon Software GmbH - installed 2020-12-08)
MouseLocator (? - installed 2006-03-30)
Printopia (? - installed 2016-12-06)
TechTool Protection (Micromat, Inc. - installed 2021-02-04)

Backup:
Skip System Files: No
Mobile backups: No
Auto backup: No
Destinations:
Es [Network]
Total size: 7.60 TB
Total number of backups: 53
Oldest backup: 2020-05-12 23:36:06
Last backup: 2020-12-15 06:48:40
T
p [Network] (Last used)
Total size: 5.44 TB
Total number of backups: 38
Oldest backup: 2020-12-20 22:34:56
Last backup: 2021-02-15 13:50:56
T******p [Network]
Total size: 5.44 TB
Total number of backups: 37
Oldest backup: 2020-12-20 22:34:56
Last backup: 2021-02-14 18:23:48
3 local snapshots
Oldest local snapshot: 2021-02-14 18:13:13
Last local snapshot: 2021-02-15 11:19:34
18 other local snapshots

3rd party backup: Carbon Copy Cloner

Performance:
System Load: 3.82 (1 min ago) 2.29 (5 min ago) 1.90 (15 min ago)
Nominal I/O speed: 66.62 MB/s
File system: 8.43 seconds
Write speed: 3036 MB/s
Read speed: 2284 MB/s

CPU Usage Snapshot:
Type Overall
System: 8 %
User: 13 %
Idle: 80 %

Top Processes Snapshot by CPU:
Process (count) CPU (Source - Location)
clamd 45.36 % (Mark Allan)
kernel_task 23.78 % (Apple)
WindowServer 20.56 % (Apple)
clamdscan 7.48 % (Mark Allan)
RTProtectionDaemon 7.02 % (Malwarebytes Corporation)

Top Processes Snapshot by Memory:
Process (count) RAM usage (Source - Location)
EtreCheckPro 890 MB (Etresoft, Inc.)
com.apple.WebKit.WebContent (9) 869 MB (Apple)
DEVONthink 3 631 MB (DEVONtechnologies, LLC)
clamd 625 MB (Mark Allan)
Qfinder Pro 493 MB (QNAP Systems, Inc.)

Top Processes Snapshot by Network Use:
Process (count) Input / Output (Source - Location)
mDNSResponder 854 KB / 93 KB (Apple)
com.apple.WebKit.Networking 285 KB / 218 KB (Apple)
Mail 122 KB / 55 KB (Apple)
apsd 12 KB / 27 KB (Apple)
netbiosd 25 KB / 6 KB (Apple)

Top Processes Snapshot by Energy Use:
Process (count) Energy (0-100) (Source - Location)
clamd 13 (Mark Allan)
clamdscan 10 (Mark Allan)
WindowServer 4 (Apple)
ExactScan Pro 2 (ExactCODE GmbH)
RTProtectionDaemon 1 (Malwarebytes Corporation)

Virtual Memory Information:
Physical RAM: 16 GB

Free RAM: 15 MB
Used RAM: 14.30 GB
Cached files: 1.68 GB

Available RAM: 1.70 GB
Swap Used: 0 B

Software Installs (past 30 days):
Install Date Name (Version)
2021-01-19 Euler’s Unit Converter (2.0.1)
2021-01-20 WeChat (2.6.1)
2021-01-22 Remote Mouse (3.001)
2021-01-22 OverPicture (1.12)
2021-01-30 FitFileExplorer (3.3)
2021-01-31 Malwarebytes for Mac (1.0)
2021-02-01 Microsoft Teams (1.00.333671)
2021-02-01 PDF Squeezer (4.2.2)
2021-02-04 QR Capture (2.3)
2021-02-05 XProtectPlistConfigData (2139)
2021-02-05 Templates for Pages - DesiGN (7.2)
2021-02-09 Bluetooth Inspector (1.0.8)
2021-02-09 NeoOffice 2017.25 (2017.25)
2021-02-11 BaseCamp (4.8.11)
2021-02-15 RosettaUpdateAuto (1.0.0.0.1.1612582737)
2021-02-15 MRTConfigData (1.73)
2021-02-15 Teams (1.0.3)
2021-02-15 Hand Mirror (1.4)

Diagnostics Information (past 7-30 days):
2021-02-15 14:54:39 suggestd High CPU Use
Executable: /System/Library/PrivateFrameworks/CoreSuggestions.framework/Versions/A/Support/suggestd

2021-02-15 11:36:07 backupd High CPU Use
Executable: /System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd

End of report

I can’t see why it would fail at that point as it should have full rights to write to that folder. It could be your anti-virus false triggering as the file is uncompressed, however I haven’t seen that before.

You can try to install the update manually:

  • Quit DEVONthink
  • Download the OCRHelper application from https://devontech-downloads.s3.amazonaws.com/applicationsupport/post-install/ocr/fre12/DTOCRHelper_1.1.17.zip
  • Ensure that the file is not uncompressed when downloaded and copy the zip file to the Abbyy folder.
  • Open the Terminal application and copy and paste the command below and press enter
    cd ~/Library/Application\ Support/DEVONthink\ 3/Abbyy
  • Then copy and paste the command below and press enter
    xattr -c DTOCRHelper_1.1.17.zip
  • In Finder double click on the zip file to uncompress. When this is complete you can drag the zip file to the trash
  • Restart DEVONthink

This did the trick! Thank you very much!! :smile:

That is great news.