Account Not Found

Miscellaneous Editions & Licenses
1

I tried to access my account to review the status of my licenses, etc. and when I click the account button from the license sheet within DevonThink, I keep getting a notice that my account is not found. This is odd because I have had an account for years! Any ideas?

2

Did you use the right email address (e.g. private one instead of professional one)?

3

@cgrunenberg thanks for replying. Of course. I used the same email and password I’ve always used. In fact, it’s saved in my icloud and auto-populates.

4

Yes. Open a support ticket with Sales.

5

Thanks but why with Sales? I have a current license. It is not expired.
J.

6

Because Sales is who handles questions about your DEVONtech account.

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