Add Ons Installed but Greyed Out in DT Pro Office

DEVONthink Tips
1

Hi,
Three of my add ons are showing as installed but they are greyed out. The three are:
ABBYY Fine Reader OCR
Global Inbox in Save Dialogs
Install Fujitsu ScanSnap Mgr Support

All other add ons that are check marked are working fine.
I do have a Fujitsu Scan Snap and have no problem scanning documents direct to DevonThink global inbox but have to go back in afterwards to have them apply OCR.

I do see that my ScanSnap Manager is giving me two DT options - Standard and Scan to folder. I’ve been using it with Scan to folder if that makes any difference.

Thanks in advance for any help.

2

That is normal behavior, the greyed out appearance. I should also say “Installed” next to it.

3

Thanks for your quick reply. Just to be absolutely sure, it’s okay that their boxes don’t have check marks as long as they say ‘installed’?
Thank you.

4

Jim,
I’ve been thinking more about your response. The three greyed out items are marked installed but they are not checkmarked.

Plus, bigger issue, they are not working. As I mentioned, I have to go in after scanning and apply OCR. Plus I don’t have a global inbox in my Finder.

5

Please start a Support Ticket. Thanks