Cannot add pdf on iPad

DEVONthink To Go
21

Done. Thanks!

22

I do not seem to have DTG in that list, maybe it did not request access?!

image
image2778×1846 423 KB

23

also paste from other apps is allowed

24

Just for clarification, even when it’s a PDF that you’re sharing via the sharesheet, DT still says “Clip to DEVONthink” as its title. I think that’s just the name of the function - it doesn’t mean it’s not saving the PDF. (Apologies if I’ve misunderstood; I read your comments as you expecting it to say something different.)

You have a separate issue as it’s not working anyway, but I just wanted to clarify that the title at the top of the share screen doesn’t indicate what format you’re saving in and will still say that when your problem is fixed.

1 Like
25

this was done a few days ago, are there any news? thanks !

26

What’s your ticket number?

27

I have not received a ticket number, should I resubmit?

28

Yes, please. You should get a confirmation email.

29

Dear Radu,

We received your request and assigned ticket #582518 with the following details:

Topic:
Subject: Support request for DEVONthink To Go 3.8.10 (17484)
Submitted: Jul 17, 2025 11:32 AM

30

Thank you. I see it in the queue.

31

edit; a persistent problem, only fixed when I re-install the DTTG app

image
image460×313 24.6 KB

1 Like
32

So you’re seeing it as well, but sporadically?