I’m getting the same error message for all of my DropBox-synchronised databases immediately after upgrading to DtPO 2.7. I don’t understand the message but hope “clean the remote store” does not mean erase it and sync all over again (across three Macs) when the thing was working just fine with the previous version.
I’ve relegated 2.7 to the trash and returned to using 2.6.1 and everything seems to be working again.
On a related note, I don’t understand the advice given in the latest DEVONtechnologies newsletter:
That last paragraph about not synchronising the Apps folder in DropBox seems counter to my understanding of how DropBox sync works—wouldn’t it stop my databases from synchronising to all my other Macs?
I’m not interested in encryption but I guess I don’t mind having it. Perhaps if the 2.7 upgrade forces complete refreshes of databases, with GBs worth of uploading and downloading as a consequence, it might be worth mentioning it in the upgrade notes.
No problem at all. I made it a per-database operation so that it doesn’t disrupt other users (e.g. if your significant other is also using it to store his/her databases, etc). Another case where I fell down on documenting this. Sorry for the aggravation!
I had the same problem, was asked to “clean remote store” (something I would expect devonthink to do behind the scenes, or at least for the message to tell user how to do this). I found the preference and cleaned the remote store. Tried to sync again, kept getting follwowing error: Database Metadata: not found: error file has been deleted. I repaired and rebuilt database, same error. So then I went into dropbox app folder and deleted all the files to try to do a clean sync from scratch. Now it is giving an error on a partiuclar file, saying: Could not write the record’s content, server with the specified hostname not found. There is nothing wrong with my network connection. I have followed all the recommendations in the help and that I could find on here to set up dropbox sync properly. my devonthink database is stored locally. my dropbox apps folder is excluded from local dropbox sync. I have changed nothing about my database or computer settings; all I did was upgrade and I really regret it.
I have lost 3 HOURS of productivity with no end in sight. And something like this happens at least once a month that forces me to rebuild sync database from scratch.
I am very close to throwing in the towel on this flawed product. I have no use for it if sync isn’t working.
You should do a Tools > Verify & Repair periodically just to make sure your database’s integrity is intact. (I suggest weekly or bi-weekly for heavy use - just as a precaution. Also, observing regular backups with TimeMachine, etc is strongly advocated.) PS: This is not a Sync problem.
I can’t “clean” the remote database, because I have changed both of my local databases significantly since the last sync, and I fear that I lose some of those changes and get file duplications if I reset the sync like that…
That’s a problem with the DT <-> DTTG sync. This thread is discussing DT’s sync functionality, which is completely different in every way. Please open a support ticket rather than commenting on unrelated threads.