Sitting in conference right now. Group with conference material is set to always download on both iPhone and iPad. iPhone files (pdf format) open perfectly. iPad files either won’t download (I click and spinning wheel pops up then disappears and screen with option to download pops up again) or it downloads and reads as a corrupted PDF. Any thoughts?
Searched forums for Corrupted PDF and couldn’t find a solution. Sorry if its already been posted.
Is there still enough disk space available on the iPad?
Now same issue on iPhone.
I go to download PDF and it comes back corrupted.
Edit: all files I attempt to download either won’t download or come back corrupted
Could you post a screencapture of what you’re seeing?
Here it is, seeing same thing on iPad and iPhone
Strange thing is that search is picking up the contents of the PDF and other notes.
I deleted app on iPad and downloaded and did sync and still same issue.
I was able to pull down a couple screenshots I had in database but still a no go on PDF’s.
Where are they Syncing from?
Sync store located in Dropbox
Are you using DEVONthink on the Mac too?
If so, are you indexing files into your database?
And where is your database located on the Mac - the file path?
Edit: No, I wasn’t using it on the Mac at the time issues occurred.
Yes, files are indexed, however, I have files not indexed showing same behavior
Databases are located in folder located in user account, databases not synced by iCloud drive
I found a post from BLUEFROG which may explain some of these issues.
I indexed files into DTPO on Mac while at home. I then, on my iPhone, set that particular folder to always download, while at home. Apparently this allowed those indexed files to be downloaded to my device since I was on same network. While at conference, I attempted to download files to my iPad. At the time, I assumed that since they were downloaded on my iPhone, which I had done while at home on same network, then I should be able to download on my iPad.
So, to clear this up, would the above posted screen shot appear if I had attempted to download a file on my mobile device when said file was only indexed in my DTPO database?
My concern is that this may be indicative of an issue with my database or sync store since it would appear that when I attempt to download the file, DTTG is finding a file to download but sees that its corrupted. Its also concerning that some PDF files still won’t download to DTTG even though they are imported into DTPO. I can get a thumbnail but full PDF still won’t download.
Okay, so I deleted apps off of iPhone and iPad, deleted sync store.
I rebuilt database and then set up new sync store.
Everything running perfectly again.
I believe that when setting up my new Mac, I must have screwed something up.
That sounds like a perfectly reasonable thing to do IMHO.
I hope all remains well.