Couldn’t collate document from recognized pages...

DEVONthink Tips
1

Unknown error: -2140902072
Continue to import the document as is, or skip it?

Since I have upgraded to the latest version of DT, and using my usual ScanSnap ix500, I now get very frequently that error message after having scanned printed documents such as receipts…

After I press “Continue” the scanned document will appear as a PDF in my inbox, not the usual PDF+Text, I then try to convert to searchable PDF and I get the following error message:

Couldn’t open page 1
Unspecified OCR engine error
Continue to import the document as is, or skip it?

This bug is seriously impacting my workflow, can I go back to the previous version or are you anticipating a fix very soon ?

2

In DEVONthink, Hold the Option key and select Help > Report Bug to start a Support Ticket. This will automatically attach log files for Development to inspect.

3

Version 2.9.14 will fix this and should be available soon, in the meantime you could downgrade to version 2.9.12:
s3.amazonaws.com/DTWebsiteSuppo … ce.dmg.zip

4

Great, thank you !