Today I updated all if my machines to DT 3.7 (2x Big Sur, 1 x Catalina). Really liking the new Markdown WYSIWYG Option. But on one machine (Big Sur) DT hangs with some markdown files. If I activate the WYSIWYG option in settings, select a specific file and change from preview to source mode DT hangs, I get the beach ball of death and DT can only be terminated. This happens with more than one md file. On the other two machines everything works as it should, no beach ball of death…
What I did until now:
reinstalling DT
checking and repairing the database
optimizing the database
rebuilding the database
opening a new md file and copying the content over
Nothing solved my problem. But it only happens on one machine… No CSS used, by the way.
If I try to change from preview to source mode both icons are activated and the system crashes…
I have only just downloaded and installed DT 3.7 (running on macOS 11.2.3) and discovered that, when selecting a markdown file and using the toolbar to switch from preview mode to edit mode, DevonThink hangs and has to be force quit. If I then disable the preference for WYSIWYG markdown editing that does not happen so I have for the time being disabled that preference.
Apologies but I need to sleep now so any reply to responses may be a little delayed!
Could you please launch Apple’s Activity Monitor application (see Applications > Utilities), select the frozen DEVONthink 3 in the list of processes, choose the menu item View > Sample Process and send the result to cgrunenberg - at - devon-technologies.com? A copy of one of these documents would be great too. Thanks in advance!
As suggested by @Blanc I sent contacted support through the Help => Bug Report step. Jim already wrote back that you will need the crash dump. A copy of one of the files was already sent by me in the original message. My Support ID is 296824.
Is it possible for you to look this up in your system? I thought “double” sending it to you again would be not so great because both of you would work on it…
My M1 11.2.3 and Lucida Grande crashed. I also tried on an Intel Mac 10.15.7 and Menlo Regular 11 but it doesn’t crash on the same Markdown doc. I also have custom CSS and a script that puts all the text into a custom metadata tag (on the crashing machine).
Sorry, froze - as reported by others. DT hangs for long enough that I force quit. I haven’t tried turning WYSIWYG back on because I have usually have 9 or 10 databases open and don’t like dealing with ‘locked’ dialogues, etc., on restart.
Yes, seems ok now. Thanks.
Also, might not be relevant but I happened to open one of the .md docs in BBedit and noticed lots of ‘gremlins’ (showing as upside-down question marks). I’ve no idea how these got in there. The doc originated in DT but has had lots of pasted URLs, etc and editing over time, only in DT and it’s sync’d to mobile.
