Critical Problem: DTPO: Files Won't Rename

Just encountered a very strange problem.

For some reason, my files aren’t renaming like they used to before. The file in the raw path isn’t renaming either and the editing window (when you press ‘enter’ while you have selected a few) ‘sticks’, for some reason.

I’ve tried Verifying & Repairing the database where I first discovered this issue, to no avail. This situation happens across multiple databases, so it isn’t confined to one database.

I haven’t done anything in particular or changed anything (in regards to software or the DTPO database/application), so I’m getting quite concerned.

I’ve attached a screen capture of this in action. It’s available in HTML5 video form here, gfycat.com/ImmediateAmpleGoldfinch , or if you prefer to see the .GIF version, it’s here:

Second illustration (gfycat.com/GleefulImpossibleAurochs) of this problem:

For example, in the (second) GIF right above: if I rename my file ‘test’ in the selector window, it won’t stick unless I open up the Info pane and paste it into the ‘name’ area. Even so, the file in the Path area won’t change correspondingly, as it used to.

I have absolutely no idea what’s going on. :frowning:

––––

Please help, thanks.

Maybe double-check your database has not become “read only” by some chance?

Nope. :frowning:

Plus, I’ve been experiencing the issue throughout all my databases, regardless of whether the database has ‘read only’ greyed out.

No, I don’t use TotalSpaces. The only apps that I have open is Safari, Chrome, TextEdit, Excel, DEVONthink Pro Office, OmniOutliner 4 and Pages 5. I’ve not updated any of them recently.

Rebooted. Closed DTPO and reopened.

Have not installed anything, nor have I had any major fluctuations in disc space for the past week.

Did the Apple Hardware Test, nothing of note came up. Same situation with Disc Utility.

No, but there shouldn’t be an issue with the SSD in my MBA.

I don’t think it’s just a visual issue (the suggested UX issue conflict with TotalSpaces): When I try to rename something from the Info panel, the Path name is unchanged.

Booted into the Recovery partition, ran Disc Utility. No problems with Verifying the disc, and Disk Permissions as well.

Looked in Console.app and saw some error logs. I added a PDF file at 5 PM into DTPO and then duplicated an existing OmniOutliner 4 file and tried to rename it and started running into problems.

The renaming problem continued onwards throughout the evening, across multiple databases.

Can anyone decipher what the error is? Thanks.

(Please click the link here: i.imgur.com/txGE4yV.png to go to the full image, as it appears to be cropped in this forum.).

Personal notes:
-I have to say it really doesn’t like the .pptx file that I imported. It doesn’t appear to have anything to do with the Duplicated OmniOutliner 4 file that followed the adding of the PowerPoint file.

Going to do a bit more digging.

Would love to hear from you guys.


An example of the logs:

11/11/14 1:09:44.554 am DEVONthink Pro[447]: (
0 CoreFoundation 0x00007fff91bec25c exceptionPreprocess + 172
1 libobjc.A.dylib 0x00007fff8f8dae75 objc_exception_throw + 43
2 CoreFoundation 0x00007fff91bec10c +[NSException raise:format:] + 204
3 Foundation 0x00007fff89a29db5 -[NSFileManager fileSystemRepresentationWithPath:] + 304
4 Foundation 0x00007fff89b0d458 -[NSFilesystemItemMoveOperation main] + 96
5 Foundation 0x00007fff89a0df31 -[NSOperationInternal start:] + 631
6 Foundation 0x00007fff89b08182 -[NSFileManager moveItemAtPath:toPath:error:] + 234
7 DEVONthink Pro 0x000000010f76b1e0 DEVONthink Pro + 442848
8 DEVONthink Pro 0x000000010f76ae24 DEVONthink Pro + 441892
9 DEVONthink Pro 0x000000010f76a427 DEVONthink Pro + 439335
10 DEVONthink Pro 0x000000010f7408b7 DEVONthink Pro + 268471
11 AppKit 0x00007fff8af04308 -[NSOutlineView dataSourceSetValue:forColumn:row:] + 90
12 AppKit 0x00007fff8afe99f5 -[NSTableView textDidEndEditing:] + 487
13 DEVONappkit 0x000000010fc0bc84 -[OutlineView textDidEndEditing:] + 148
14 DEVONthink Pro 0x000000010f74851d DEVONthink Pro + 300317
15 CoreFoundation 0x00007fff91bbae0c CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER + 12
16 CoreFoundation 0x00007fff91aae82d CFXNotificationPost + 2893
17 Foundation 0x00007fff89a08e4a -[NSNotificationCenter postNotificationName:object:userInfo:] + 68
18 AppKit 0x00007fff8aba582d -[NSTextView(NSPrivate) giveUpFirstResponder:] + 438
19 AppKit 0x00007fff8abf3aec -[NSTextView(NSKeyBindingCommands) insertNewline:] + 239
20 AppKit 0x00007fff8ab76c2f -[NSResponder doCommandBySelector:] + 71
21 AppKit 0x00007fff8aba410a -[NSTextView doCommandBySelector:] + 196
22 AppKit 0x00007fff8ab76151 -[NSKeyBindingManager(NSKeyBindingManager_MultiClients) interpretEventAsCommand:forClient:] + 1392
23 AppKit 0x00007fff8ab951c2 -[NSTextInputContext handleEvent:] + 845
24 AppKit 0x00007fff8ab749dd -[NSView interpretKeyEvents:] + 180
25 AppKit 0x00007fff8ab94d6d -[NSTextView keyDown:] + 658
26 AppKit 0x00007fff8ab4156b -[NSWindow sendEvent:] + 1843
27 AppKit 0x00007fff8aae2b32 -[NSApplication sendEvent:] + 3395
28 DEVONappkit 0x000000010fc2fd15 -[DevonApplication sendEvent:] + 229
29 AppKit 0x00007fff8a9329f9 -[NSApplication run] + 646
30 AppKit 0x00007fff8a91d783 NSApplicationMain + 940
31 DEVONthink Pro 0x000000010f73b09f DEVONthink Pro + 245919
32 DEVONthink Pro 0x000000010f7011d4 DEVONthink Pro + 8660
33 ??? 0x0000000000000001 0x0 + 1
)
11/11/14 1:09:46.589 am DEVONthink Pro[447]: [QL] After retry, preview was from a different type for <QLPreview 0x7ffcffffaa80 51743 file:///Users/
/DEVONthink/
.dtBase2/Files.noindex/pptx/f/
_.pptx>

Tried deleting the original PowerPoint file (without emptying the trash), problem still persisted:

11/11/14 2:25:16.616 am DEVONthink Pro[1514]: Invalid color System, labelColor (warning given only once)
11/11/14 2:25:38.708 am WindowServer[108]: disable_update_timeout: UI updates were forcibly disabled by application “DEVONthink Pro Office” for over 1.00 seconds. Server has re-enabled them.
11/11/14 2:25:39.348 am WindowServer[108]: common_reenable_update: UI updates were finally reenabled by application “DEVONthink Pro Office” after 1.64 seconds (server forcibly re-enabled them after 1.00 seconds)
11/11/14 2:25:41.483 am DEVONthink Pro[1514]: [QL] After retry, preview was from a different type for <QLPreview 0x7f9aa943b6b0 68363 file:///Users//DEVONthink/.dtBase2/Files.noindex/pptx/f/.pptx>
11/11/14 2:25:56.961 am DEVONthink Pro[1514]: Exception detected while handling key input.
11/11/14 2:25:56.964 am DEVONthink Pro[1514]: *** -[NSFileManager fileSystemRepresentationWithPath:]: conversion failed for /Users/
/DEVONthink/.dtBase2/Files.noindex/oo3/5/
11/11/14 2:25:56.979 am DEVONthink Pro[1514]: (
0 CoreFoundation 0x00007fff8555625c __exceptionPreprocess + 172
1 libobjc.A.dylib 0x00007fff89635e75 objc_exception_throw + 43
2 CoreFoundation 0x00007fff8555610c +[NSException raise:format:] + 204
3 Foundation 0x00007fff89927db5 -[NSFileManager fileSystemRepresentationWithPath:] + 304
4 Foundation 0x00007fff89a0b458 -[NSFilesystemItemMoveOperation main] + 96
5 Foundation 0x00007fff8990bf31 -[__NSOperationInternal _start:] + 631
6 Foundation 0x00007fff89a06182 -[NSFileManager moveItemAtPath:toPath:error:] + 234
7 DEVONthink Pro 0x00000001066411e0 DEVONthink Pro + 442848
8 DEVONthink Pro 0x0000000106640e24 DEVONthink Pro + 441892
9 DEVONthink Pro 0x0000000106640427 DEVONthink Pro + 439335
10 DEVONthink Pro 0x00000001066168b7 DEVONthink Pro + 268471
11 AppKit 0x00007fff8db7f308 -[NSOutlineView dataSourceSetValue:forColumn:row:] + 90
12 AppKit 0x00007fff8dc649f5 -[NSTableView textDidEndEditing:] + 487
13 DEVONappkit 0x0000000106addc84 -[OutlineView textDidEndEditing:] + 148
14 DEVONthink Pro 0x000000010661e51d DEVONthink Pro + 300317
15 CoreFoundation 0x00007fff85524e0c CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER + 12
16 CoreFoundation 0x00007fff8541882d CFXNotificationPost + 2893
17 Foundation 0x00007fff89906e4a -[NSNotificationCenter postNotificationName:object:userInfo:] + 68
18 AppKit 0x00007fff8d82082d -[NSTextView(NSPrivate) giveUpFirstResponder:] + 438
19 AppKit 0x00007fff8d86eaec -[NSTextView(NSKeyBindingCommands) insertNewline:] + 239
20 AppKit 0x00007fff8d7f1c2f -[NSResponder doCommandBySelector:] + 71
21 AppKit 0x00007fff8d81f10a -[NSTextView doCommandBySelector:] + 196
22 AppKit 0x00007fff8d7f1151 -[NSKeyBindingManager(NSKeyBindingManager_MultiClients) interpretEventAsCommand:forClient:] + 1392
23 AppKit 0x00007fff8d8101c2 -[NSTextInputContext handleEvent:] + 845
24 AppKit 0x00007fff8d7ef9dd -[NSView interpretKeyEvents:] + 180
25 AppKit 0x00007fff8d80fd6d -[NSTextView keyDown:] + 658
26 AppKit 0x00007fff8d7bc56b -[NSWindow sendEvent:] + 1843
27 AppKit 0x00007fff8d75db32 -[NSApplication sendEvent:] + 3395
28 DEVONappkit 0x0000000106b01d15 -[DevonApplication sendEvent:] + 229
29 AppKit 0x00007fff8d5ad9f9 -[NSApplication run] + 646
30 AppKit 0x00007fff8d598783 NSApplicationMain + 940
31 DEVONthink Pro 0x000000010661109f DEVONthink Pro + 245919
32 DEVONthink Pro 0x00000001065d71d4 DEVONthink Pro + 8660
33 ??? 0x0000000000000001 0x0 + 1
)
11/11/14 2:27:01.482 am DEVONthink Pro[1514]: [QL] After retry, preview was from a different type for <QLPreview 0x7f9ab255d330 45875 file:///Users/
/DEVONthink/
.dtBase2/Files.noindex/pptx/f/
.pptx>

Another visual demonstration of the renaming issue, along with the ‘sticky’ editor that won’t change either 1) The name 2) The path of the file.

Video: gfycat.com/ContentBoilingAbyssiniancat


These errors appeared in the Console.app log while I was trying to record the problem:

11/11/14 2:33:24.183 am DEVONthink Pro[1598]: Couldn’t lock file: KRecord (RTF: “test”)
11/11/14 2:33:28.462 am DEVONthink Pro[1598]: Couldn’t lock file: KRecord (RTF: “asdf”)
11/11/14 2:34:27.493 am DEVONthink Pro[1598]: Couldn’t lock file: KRecord (RTF: “Test”)
11/11/14 2:34:34.091 am DEVONthink Pro[1598]: Couldn’t lock file: KRecord (RTF: “23234”)
11/11/14 2:34:46.755 am DEVONthink Pro[1598]: Couldn’t lock file: KRecord (RTF: “qwerty”)

I’ve deleted the PowerPoint, and one of the test files that I’ve used for the screen capture demonstration.

I’m unable to remove it from the Trash though. I press Empty Trash but the files still stay there. I went into finder (Right click --> Show Finder) and manually deleted the files, but they still stay in the ‘Empty Trash’ area.

What’s going on?


11/11/14 2:42:33.733 am DEVONthink Pro[1598]: Couldn’t lock file: KRecord <50DED94B-52D8-471A-9788-D2FF06BB11C6> (Unknown: "Slides
11/11/14 2:42:33.735 am DEVONthink Pro[1598]: Couldn’t lock file: KRecord (RTF: “qwerty”)
11/11/14 2:42:40.313 am DEVONthink Pro[1598]: Couldn’t lock file: KRecord <50DED94B-52D8-471A-9788-D2FF06BB11C6> (Unknown: "Slides
11/11/14 2:42:40.314 am DEVONthink Pro[1598]: Couldn’t lock file: KRecord (RTF: “qwerty”)
11/11/14 2:43:17.082 am DEVONthink Pro[1598]: Couldn’t lock file: KRecord <50DED94B-52D8-471A-9788-D2FF06BB11C6> (Unknown: “slides.pptx”)
11/11/14 2:43:17.083 am DEVONthink Pro[1598]: Couldn’t lock file: KRecord (RTF: “qwerty”)
11/11/14 2:43:28.708 am DEVONthink Pro[1834]: Invalid color System, labelColor (warning given only once)
11/11/14 2:43:44.174 am WindowServer[108]: disable_update_timeout: UI updates were forcibly disabled by application “DEVONthink Pro Office” for over 1.00 seconds. Server has re-enabled them.
11/11/14 2:43:44.629 am WindowServer[108]: common_reenable_update: UI updates were finally reenabled by application “DEVONthink Pro Office” after 1.46 seconds (server forcibly re-enabled them after 1.00 seconds)

Please start a Support ticket on this issue, with a brief description and include a link to this forum thread. Thanks.

Hi Bill, thanks for the message.

Just sent a support ticket in.

If anyone has ever run into an issue of a similar sort, please do post and share your experiences.

Thanks.