Customer service 101: play it straight

[kewms]

I’ve had a recent support situation with DevonThink Pro that has driven my previously high opinion of the product way down, to the point that I’m questioning whether I should upgrade to v.2.0.

I downloaded 2.0pb6. I installed it. I attempted to convert my largest database (about 1 GB). boom Program crashes.

Sent a note with the crash log off to support. The response comes back: hardware problem. Insufficient memory. So I try again on the MacPro in the next room with 8GB. boom Program crashes again.

Sent this information off to support. The response comes back: doesn’t matter. A 32-bit program can only use 4 GB. The operating system pulled the plug and there’s nothing we can do. (In fairness, Support did offer a workaround, which seems to be successful.)

(Let’s leave aside the question of why it takes more than 4 GB of RAM to convert a 1 GB database, most of which is PDF files anyway.)

Except the operating system did no such thing. If a program tries to allocate too much memory, OS X 10.5 sends back an error message. How the program handles the error is entirely up to the developer. The program can self-terminate, but it can also write a chunk of data out to disk, free some memory, and try again. Programs that handle large amounts of data – including DTP, I would assume-- run into memory constraints all the time, and if out of memory errors couldn’t be handled gracefully large segments of the software industry would be dead in the water.

But my point is not to argue with the developers about what OS X applications can and cannot do. My point is that dismissing user complaints with platitudes that are factually incorrect seriously undermines user confidence in both the program and the development team. That’s not what you want when mission critical data is at stake.

It’s a beta. I know there are bugs. I would have been fine with “yeah, the memory handling in the conversion feature is a little wonky.” But don’t insult my intelligence and expect to keep my business.

Katherine

PS For any Devon Tech folks who’d like to look into this internally, the support ticket is #501233.

[erico]

Dear Katherine,

here’s a few suggestions from a long-time user who had one glitch like that which you are describing.

first, did you verify & repair the database in dtpro 1 before trying to import to 2? Also, you might want to make sure that you’ve done a diskutil verify. In my case, the file system had cross-linked a file and that was causing a memory error.

second, have you tried exporting the database as “files and folders” in DT 1 and then reimporting that folder structure in dtpro 2?

The last solution is a little less that perfect, in that if you have heavy replicant use, it will require some cleanup, but it will allow you to move your data to the much better 2.0

The next step would be to move things in pieces until you narrow things down to what file is causing the problem.

Finally, are you seeing anything in your console log? Could you post it here? It can be helpful.

best,

erico

[eboehnisch]

Thank you for letting us know that your experiences with our user support were not sastisfying. I have looked at your ticket and would like to point out that our developer was both friendly, offered alternatives, and asked for information that could help him to track down the problem.

Just telling you that the memory management is wonky would not have helped him finding and potentially eliminating the problem, and, unfortunately, many crash logs are pretty unspecific when it comes to crashes like in tight memory conditions and where many frameworks are working together.

[kewms]

@eboehnisch

Just telling you that the memory management is wonky would not have helped him finding and potentially eliminating the problem, and, unfortunately, many crash logs are pretty unspecific when it comes to crashes like in tight memory conditions and where many frameworks are working together.

I did not get the impression that the support developer was interested in “finding and potentially eliminating” the problem. If he had been, he wouldn’t have first dismissed it as a hardware problem, then as an operating system problem. Both of those are “not our problem, go away” responses, and both those sources were easily eliminated through a bit of experimentation on my end. Even now–up to and including your note-- I have not received any acknowledgment that DevonThink Pro’s code could possibly be at fault, much less that I might have identified a problem in need of elimination.

Katherine

[kewms]

@erico

first, did you verify & repair the database in dtpro 1 before trying to import to 2? Also, you might want to make sure that you’ve done a diskutil verify. In my case, the file system had cross-linked a file and that was causing a memory error.

second, have you tried exporting the database as “files and folders” in DT 1 and then reimporting that folder structure in dtpro 2?

Thank you for the suggestions, erico. At this point I’m mostly frustrated and needing to vent, but your help is still welcome.

Yes, the database was verified and repaired in dtpro1, both before and after the first crash. No errors were found. I also diskutil verify my disk on a regular basis. I’ve done so since the last major changes to the database in question, though not immediately before the conversion. Though large, the database is mostly PDF files and the structure is pretty straightforward.

The export/import option is the alternative suggested by DevonTech support. It works and that’s how I’ll proceed once I finish blowing off steam…

I’ve taken a pretty close look at the crash report and the console log. My husband – a software developer – interprets it to mean that DTPro asked for memory, didn’t get it, and self-terminated. Specifically:

The application aborts because the C++ Standard Template Library failed to recover from an allocation failure (std::terminate was called). This implies that C++ library has no out of memory handler set, which should be under the control of the application.

I can post it here if there’s interest, but don’t want to clutter the forum needlessly.

Katherine

[cgrunenberg]

@kewms

If he had been, he wouldn’t have first dismissed it as a hardware problem, then as an operating system problem.

I’m sorry, that’s not true. I’v said that “the most likely reason is insufficient or bad RAM.” And the crashs are indeed caused by Mac OS X’s ColorSync/CoreFoundation frameworks due to insufficient memory in additional threads created by the OS, our code is not even involved.

[kewms]

I’m not going to argue the technical issues, as I freely admit to a lack of C++ expertise. I’ll let Drew respond if he likes. (He’s behind me muttering about fixing 80A ABENDs in programs running in 192K of memory, but I’m ignoring him.)

From the user perspective, most other programs (including DTP 1.x) are able to handle memory constraints without crashing. Since DTP 1.x has been successfully handling my steadily growing databases without crashing for the last three years, having DTP 2.0 crash within the first 15 minutes of use is a serious regression in scalability.

The fact that DevonTechnologies has offered multiple reasons for this problem which center on “not our fault, go away” is what inspired this thread.

Setting our previous exchanges aside, when can we expect a converter free of this scalability regression?

Katherine

[kewms]

It occurs to me that readers more technical than I might want to form their own opinion about whether DevonThink’s code is or is not involved. Crash report and console messages follow.

Katherine

(System is a dual Quad Core MacPro with 8 GB of ECC memory. It was restarted before this test, and DTP was the only application running.)

***** CRASH REPORT *****

Process: DEVONthink Pro [275]
Path: /Applications/DEVONthink Pro.app/Contents/MacOS/DEVONthink Pro
Identifier: com.devon-technologies.thinkpro2
Version: 2.0 (2.0pb6)
Code Type: X86 (Native)
Parent Process: launchd [185]

Interval Since Last Report: 603 sec
Crashes Since Last Report: 1
Per-App Interval Since Last Report: 432 sec
Per-App Crashes Since Last Report: 1

Date/Time: 2009-09-14 11:29:56.794 -0700
OS Version: Mac OS X 10.5.8 (9L30)
Report Version: 6
Anonymous UUID: 81805212-ADDB-4B4F-8C5F-121718F864F0

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 11

Thread 0:
0 libSystem.B.dylib 0x94265286 mach_msg_trap + 10
1 libSystem.B.dylib 0x9426ca7c mach_msg + 72
2 libSystem.B.dylib 0x942901dc vm_allocate + 135
3 libSystem.B.dylib 0x9434757c _simple_salloc + 52
4 libSystem.B.dylib 0x9434679e _malloc_vprintf + 60
5 libSystem.B.dylib 0x94346943 malloc_printf + 35
6 libSystem.B.dylib 0x9434141a szone_error + 174
7 libSystem.B.dylib 0x9426e996 allocate_pages + 223
8 libSystem.B.dylib 0x9426e7dc small_malloc_from_region_no_lock + 133
9 libSystem.B.dylib 0x942662ba szone_malloc + 417
10 libSystem.B.dylib 0x942660d8 malloc_zone_malloc + 81
11 libSystem.B.dylib 0x9426606c malloc + 55
12 libgcc_s.1.dylib 0x95403667 __register_frame + 135
13 libgcc_s.1.dylib 0x95404032 _Unwind_Find_FDE + 354
14 libgcc_s.1.dylib 0x9540121e _Unwind_GetIPInfo + 1662
15 libgcc_s.1.dylib 0x95402616 _Unwind_Backtrace + 310
16 libgcc_s.1.dylib 0x95402794 _Unwind_RaiseException + 308
17 libstdc++.6.dylib 0x907d4254 __cxa_throw + 88
18 com.apple.ColorSync 0x96a22fb9 ThrowCMMException(CMMErr) + 67
19 com.apple.ColorSync 0x96a221ac CMMBase::NewInternal(unsigned long, CMMMemMgr&, char const*) + 50
20 com.apple.ColorSync 0x96a30789 CMMConvRGBToRGBMatrix::Collapse(CMMMemMgr&) + 297
21 com.apple.ColorSync 0x96a27a6a CMMConvNode::CollapseNodes(CMMMemMgr&) + 42
22 com.apple.ColorSync 0x96a279bf ConversionManager::CollapseNodes() + 49
23 com.apple.ColorSync 0x96a272fb ConversionManager::MakeConversionSequence(CMMProfileInfoContainer*, CMMColorConversionInfo*) + 2501
24 com.apple.ColorSync 0x96a2122a DoConcatColorWorld + 580
25 com.apple.ColorSync 0x96a20ead CMM_ConcatColorWorld + 195
26 com.apple.ColorSync 0x96a20a61 NCWConcatColorWorld + 1135
27 libCSync.A.dylib 0x94e922c2 create + 806
28 libCSync.A.dylib 0x94e8f8ef aquireColorWorldByAttributes + 380
29 libCSync.A.dylib 0x94e8f9a5 acquireColorWorld + 103
30 libCSync.A.dylib 0x94e8fb36 CMSTransformConvertComponents + 77
31 com.apple.CoreGraphics 0x922edede CGCMSInterfaceTransformConvertColorComponents + 41
32 com.apple.CoreGraphics 0x922ed4fa CGColorTransformConvertColorFloatComponents + 221
33 libRIP.A.dylib 0x92008488 ripc_GetColor + 331
34 libRIP.A.dylib 0x91fea625 ripc_Render + 197
35 libRIP.A.dylib 0x91ff36e9 ripc_DrawRects + 689
36 com.apple.CoreGraphics 0x922eb34e CGContextFillRects + 162
37 com.apple.CoreGraphics 0x9234009e CGContextFillRect + 32
38 com.apple.AppKit 0x9185d3b8 NSRectFillUsingOperation + 260
39 com.apple.AppKit 0x918602c1 -[NSTableView drawBackgroundInClipRect:] + 266
40 com.apple.AppKit 0x9185f175 -[NSTableView drawRect:] + 1072
41 com.apple.AppKit 0x918efbf8 -[NSView _drawRect:clip:] + 3853
42 com.apple.AppKit 0x918ee6ef -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1050
43 com.apple.AppKit 0x918eea86 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1969
44 com.apple.AppKit 0x918ed045 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 759
45 com.apple.AppKit 0x918ede9f -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 4433
46 com.apple.AppKit 0x918ede9f -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 4433
47 com.apple.AppKit 0x918ede9f -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 4433
48 com.apple.AppKit 0x918ede9f -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 4433
49 com.apple.AppKit 0x918ede9f -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 4433
50 com.apple.AppKit 0x918ec987 -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 306
51 com.apple.AppKit 0x918e94ab -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 3090
52 com.apple.AppKit 0x91829e7b -[NSView displayIfNeeded] + 933
53 com.apple.AppKit 0x91829a29 -[NSWindow displayIfNeeded] + 189
54 com.apple.AppKit 0x9182984c _handleWindowNeedsDisplay + 436
55 com.apple.CoreFoundation 0x94ae4772 __CFRunLoopDoObservers + 466
56 com.apple.CoreFoundation 0x94ae5acc CFRunLoopRunSpecific + 844
57 com.apple.CoreFoundation 0x94ae6aa8 CFRunLoopRunInMode + 88
58 com.apple.HIToolbox 0x9631d2ac RunCurrentEventLoopInMode + 283
59 com.apple.HIToolbox 0x9631cffe ReceiveNextEventCommon + 175
60 com.apple.HIToolbox 0x9631cf39 BlockUntilNextEventMatchingListInMode + 106
61 com.apple.AppKit 0x918276d5 _DPSNextEvent + 657
62 com.apple.AppKit 0x91826f88 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
63 com.apple.AppKit 0x9181ff9f -[NSApplication run] + 795
64 com.apple.AppKit 0x917ed1d8 NSApplicationMain + 574
65 …evon-technologies.thinkpro2 0x00002bf6 0x1000 + 7158

Thread 1:
0 libSystem.B.dylib 0x94265286 mach_msg_trap + 10
1 libSystem.B.dylib 0x9426ca7c mach_msg + 72
2 com.apple.CoreFoundation 0x94ae5e7e CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x94ae6aa8 CFRunLoopRunInMode + 88
4 com.apple.CFNetwork 0x93124264 CFURLCacheWorkerThread(void*) + 388
5 libSystem.B.dylib 0x94296155 _pthread_start + 321
6 libSystem.B.dylib 0x94296012 thread_start + 34

Thread 2:
0 libSystem.B.dylib 0x9426c46e __semwait_signal + 10
1 libSystem.B.dylib 0x94296dcd pthread_cond_wait$UNIX2003 + 73
2 com.apple.ColorSync 0x96a4f3f8 pthreadSemaphoreWait(t_pthreadSemaphore*) + 42
3 com.apple.ColorSync 0x96a61d4e CMMConvTask(void*) + 54
4 libSystem.B.dylib 0x94296155 _pthread_start + 321
5 libSystem.B.dylib 0x94296012 thread_start + 34

Thread 3:
0 libSystem.B.dylib 0x9426c46e __semwait_signal + 10
1 libSystem.B.dylib 0x94296dcd pthread_cond_wait$UNIX2003 + 73
2 com.apple.ColorSync 0x96a4f3f8 pthreadSemaphoreWait(t_pthreadSemaphore*) + 42
3 com.apple.ColorSync 0x96a61d4e CMMConvTask(void*) + 54
4 libSystem.B.dylib 0x94296155 _pthread_start + 321
5 libSystem.B.dylib 0x94296012 thread_start + 34

Thread 4:
0 libSystem.B.dylib 0x9426c46e __semwait_signal + 10
1 libSystem.B.dylib 0x94296dcd pthread_cond_wait$UNIX2003 + 73
2 com.apple.ColorSync 0x96a4f3f8 pthreadSemaphoreWait(t_pthreadSemaphore*) + 42
3 com.apple.ColorSync 0x96a61d4e CMMConvTask(void*) + 54
4 libSystem.B.dylib 0x94296155 _pthread_start + 321
5 libSystem.B.dylib 0x94296012 thread_start + 34

Thread 5:
0 libSystem.B.dylib 0x9426c46e __semwait_signal + 10
1 libSystem.B.dylib 0x94296dcd pthread_cond_wait$UNIX2003 + 73
2 com.apple.ColorSync 0x96a4f3f8 pthreadSemaphoreWait(t_pthreadSemaphore*) + 42
3 com.apple.ColorSync 0x96a61d4e CMMConvTask(void*) + 54
4 libSystem.B.dylib 0x94296155 _pthread_start + 321
5 libSystem.B.dylib 0x94296012 thread_start + 34

Thread 6:
0 libSystem.B.dylib 0x9426c46e __semwait_signal + 10
1 libSystem.B.dylib 0x94296dcd pthread_cond_wait$UNIX2003 + 73
2 com.apple.ColorSync 0x96a4f3f8 pthreadSemaphoreWait(t_pthreadSemaphore*) + 42
3 com.apple.ColorSync 0x96a61d4e CMMConvTask(void*) + 54
4 libSystem.B.dylib 0x94296155 _pthread_start + 321
5 libSystem.B.dylib 0x94296012 thread_start + 34

Thread 7:
0 libSystem.B.dylib 0x9426c46e __semwait_signal + 10
1 libSystem.B.dylib 0x94296dcd pthread_cond_wait$UNIX2003 + 73
2 com.apple.ColorSync 0x96a4f3f8 pthreadSemaphoreWait(t_pthreadSemaphore*) + 42
3 com.apple.ColorSync 0x96a61d4e CMMConvTask(void*) + 54
4 libSystem.B.dylib 0x94296155 _pthread_start + 321
5 libSystem.B.dylib 0x94296012 thread_start + 34

Thread 8:
0 libSystem.B.dylib 0x9426c46e __semwait_signal + 10
1 libSystem.B.dylib 0x94296dcd pthread_cond_wait$UNIX2003 + 73
2 com.apple.ColorSync 0x96a4f3f8 pthreadSemaphoreWait(t_pthreadSemaphore*) + 42
3 com.apple.ColorSync 0x96a61d4e CMMConvTask(void*) + 54
4 libSystem.B.dylib 0x94296155 _pthread_start + 321
5 libSystem.B.dylib 0x94296012 thread_start + 34

Thread 9:
0 libSystem.B.dylib 0x9426c46e __semwait_signal + 10
1 libSystem.B.dylib 0x9426c236 usleep$UNIX2003 + 61
2 com.apple.AppKit 0x9188dbf1 -[NSUIHeartBeat _heartBeatThread:] + 2042
3 com.apple.Foundation 0x90012dfd -[NSThread main] + 45
4 com.apple.Foundation 0x900129a4 NSThread__main + 308
5 libSystem.B.dylib 0x94296155 _pthread_start + 321
6 libSystem.B.dylib 0x94296012 thread_start + 34

Thread 10:
0 libSystem.B.dylib 0x94265286 mach_msg_trap + 10
1 libSystem.B.dylib 0x9426ca7c mach_msg + 72
2 com.apple.CoreFoundation 0x94ae5e7e CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x94ae6b04 CFRunLoopRun + 84
4 com.apple.DesktopServices 0x9449de17 TSystemNotificationTask::SystemNotificationTaskProc(void*) + 123
5 …ple.CoreServices.CarbonCore 0x94fd1057 PrivateMPEntryPoint + 56
6 libSystem.B.dylib 0x94296155 _pthread_start + 321
7 libSystem.B.dylib 0x94296012 thread_start + 34

Thread 11 Crashed:
0 libSystem.B.dylib 0x94340c7e nanosleep$NOCANCEL$UNIX2003 + 0
1 libSystem.B.dylib 0x9433a013 usleep$NOCANCEL$UNIX2003 + 61
2 libSystem.B.dylib 0x94351685 abort + 85
3 libstdc++.6.dylib 0x907d6005 0x9078e000 + 294917
4 libstdc++.6.dylib 0x907d410c __gxx_personality_v0 + 1108
5 libstdc++.6.dylib 0x907d414b std::terminate() + 29
6 libstdc++.6.dylib 0x907d4261 __cxa_throw + 101
7 libstdc++.6.dylib 0x907d45d8 operator new(unsigned long) + 100
8 libstdc++.6.dylib 0x907d4689 operator new[](unsigned long) + 17
9 com.apple.DesktopServices 0x944f8918 TPathName::TPathName(TUString const&, unsigned short) + 112
10 com.apple.DesktopServices 0x944aa1ec TNode::HandleChange(char*) + 178
11 com.apple.DesktopServices 0x944aa107 TFSEventsNotificationTask::HandleFileChanged(__FSEventStream const*, void*, unsigned long, void*, unsigned long const*, unsigned long long const*) + 113
12 …ple.CoreServices.CarbonCore 0x94fd389f implementation_callback_rpc + 1607
13 …ple.CoreServices.CarbonCore 0x94fd319f _Xcallback_rpc + 344
14 …ple.CoreServices.CarbonCore 0x94fd303c FSEventsD2F_server + 109
15 …ple.CoreServices.CarbonCore 0x94fd2fcd FSEventsClientProcessMessageCallback + 30
16 com.apple.CoreFoundation 0x94ac1ff5 __CFMachPortPerform + 117
17 com.apple.CoreFoundation 0x94ae66b8 CFRunLoopRunSpecific + 3896
18 com.apple.CoreFoundation 0x94ae6b04 CFRunLoopRun + 84
19 com.apple.DesktopServices 0x9449df90 TFSEventsNotificationTask::FSEventsNotificationTaskProc(void*) + 216
20 …ple.CoreServices.CarbonCore 0x94fd1057 PrivateMPEntryPoint + 56
21 libSystem.B.dylib 0x94296155 _pthread_start + 321
22 libSystem.B.dylib 0x94296012 thread_start + 34

Thread 12:
0 libSystem.B.dylib 0x9426c46e __semwait_signal + 10
1 libSystem.B.dylib 0x94296dcd pthread_cond_wait$UNIX2003 + 73
2 …ple.CoreServices.CarbonCore 0x94fd2e7f TSWaitOnCondition + 126
3 …ple.CoreServices.CarbonCore 0x94fb1cd2 TSWaitOnConditionTimedRelative + 202
4 …ple.CoreServices.CarbonCore 0x94fd2afc MPWaitOnQueue + 208
5 com.apple.DesktopServices 0x944a8f72 TNodeSyncTask::SyncTaskProc(void*) + 84
6 …ple.CoreServices.CarbonCore 0x94fd1057 PrivateMPEntryPoint + 56
7 libSystem.B.dylib 0x94296155 _pthread_start + 321
8 libSystem.B.dylib 0x94296012 thread_start + 34

Thread 13:
0 libSystem.B.dylib 0x9426c46e __semwait_signal + 10
1 libSystem.B.dylib 0x94296dcd pthread_cond_wait$UNIX2003 + 73
2 com.apple.QuartzCore 0x93bc8a09 fe_fragment_thread + 54
3 libSystem.B.dylib 0x94296155 _pthread_start + 321
4 libSystem.B.dylib 0x94296012 thread_start + 34

Thread 14:
0 libSystem.B.dylib 0x9426c46e __semwait_signal + 10
1 libSystem.B.dylib 0x94296dcd pthread_cond_wait$UNIX2003 + 73
2 com.apple.QuartzCore 0x93bc8a09 fe_fragment_thread + 54
3 libSystem.B.dylib 0x94296155 _pthread_start + 321
4 libSystem.B.dylib 0x94296012 thread_start + 34

Thread 15:
0 libSystem.B.dylib 0x9426c46e __semwait_signal + 10
1 libSystem.B.dylib 0x94296dcd pthread_cond_wait$UNIX2003 + 73
2 com.apple.QuartzCore 0x93bc8a09 fe_fragment_thread + 54
3 libSystem.B.dylib 0x94296155 _pthread_start + 321
4 libSystem.B.dylib 0x94296012 thread_start + 34

Thread 16:
0 libSystem.B.dylib 0x9426c46e __semwait_signal + 10
1 libSystem.B.dylib 0x94296dcd pthread_cond_wait$UNIX2003 + 73
2 com.apple.QuartzCore 0x93bc8a09 fe_fragment_thread + 54
3 libSystem.B.dylib 0x94296155 _pthread_start + 321
4 libSystem.B.dylib 0x94296012 thread_start + 34

Thread 17:
0 libSystem.B.dylib 0x9426c46e __semwait_signal + 10
1 libSystem.B.dylib 0x94296dcd pthread_cond_wait$UNIX2003 + 73
2 com.apple.QuartzCore 0x93bc8a09 fe_fragment_thread + 54
3 libSystem.B.dylib 0x94296155 _pthread_start + 321
4 libSystem.B.dylib 0x94296012 thread_start + 34

Thread 18:
0 libSystem.B.dylib 0x9426c46e __semwait_signal + 10
1 libSystem.B.dylib 0x94296dcd pthread_cond_wait$UNIX2003 + 73
2 com.apple.QuartzCore 0x93bc8a09 fe_fragment_thread + 54
3 libSystem.B.dylib 0x94296155 _pthread_start + 321
4 libSystem.B.dylib 0x94296012 thread_start + 34

Thread 19:
0 libSystem.B.dylib 0x9426c46e __semwait_signal + 10
1 libSystem.B.dylib 0x94296dcd pthread_cond_wait$UNIX2003 + 73
2 com.apple.QuartzCore 0x93bc8a09 fe_fragment_thread + 54
3 libSystem.B.dylib 0x94296155 _pthread_start + 321
4 libSystem.B.dylib 0x94296012 thread_start + 34

Thread 20:
0 libSystem.B.dylib 0x942959c6 kevent + 10
1 libSystem.B.dylib 0x94296155 _pthread_start + 321
2 libSystem.B.dylib 0x94296012 thread_start + 34

Thread 21:
0 libSystem.B.dylib 0x942b46fa select$DARWIN_EXTSN + 10
1 libSystem.B.dylib 0x94296155 _pthread_start + 321
2 libSystem.B.dylib 0x94296012 thread_start + 34

Thread 22:
0 libSystem.B.dylib 0x942959c6 kevent + 10
1 libSystem.B.dylib 0x94296155 _pthread_start + 321
2 libSystem.B.dylib 0x94296012 thread_start + 34

Thread 11 crashed with X86 Thread State (32-bit):
eax: 0xb05d3ec8 ebx: 0x94351639 ecx: 0x00000000 edx: 0x00000000
edi: 0xa05545b8 esi: 0x00002710 ebp: 0xb05d3ed8 esp: 0xb05d3eac
ss: 0x0000001f efl: 0x00000202 eip: 0x94340c7e cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037
cr2: 0x2542a000

Binary Images:
0x1000 - 0x189fff +com.devon-technologies.thinkpro2 2.0 (2.0pb6) <767cdb07c0e2f09402f8681b052bb97c> /Applications/DEVONthink Pro.app/Contents/MacOS/DEVONthink Pro
0x1b5000 - 0x1c8fff +org.andymatuschak.Sparkle 1.5 Beta 6 (313) <5df2b8a3560d45006b854215644de532> /Applications/DEVONthink Pro.app/Contents/Frameworks/Sparkle.framework/Versions/A/Sparkle
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0x95eac000 - 0x95edbfe3 com.apple.AE 402.3 (402.3) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
0x95edc000 - 0x962ecfef libBLAS.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
0x962ed000 - 0x965f5fe7 com.apple.HIToolbox 1.5.6 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x965f6000 - 0x96615ffa libJPEG.dylib ??? (???) <50b881dd5a5795d38405c9c88c2806fa> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x96616000 - 0x9661ffff com.apple.speech.recognition.framework 3.7.24 (3.7.24) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
0x96620000 - 0x967b0fff com.apple.JavaScriptCore 5531 (5531.5) <3679fe16241dae6f730a39c16c04e30f> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x967e8000 - 0x96819ffb com.apple.quartzfilters 1.5.0 (1.5.0) <22581f8fe9dd2cb261f97a897407ec3e> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters.framework/Versions/A/QuartzFilters
0x9681a000 - 0x968f5fe7 com.apple.WebKit 5531 (5531.9) <36112647223b999a033bc2f740277948> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x968f6000 - 0x96902ff9 com.apple.helpdata 1.0.1 (14.2) /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
0x96903000 - 0x96913fff com.apple.speech.synthesis.framework 3.7.1 (3.7.1) <06d8fc0307314f8ffc16f206ad3dbf44> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x96914000 - 0x96914ff8 com.apple.ApplicationServices 34 (34) <8f910fa65f01d401ad8d04cc933cf887> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x96a1c000 - 0x96ae7fef com.apple.ColorSync 4.5.3 (4.5.3) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
0x96ae8000 - 0x96ba2fe3 com.apple.CoreServices.OSServices 228 (228) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
0x96ba3000 - 0x96ba3ffe com.apple.quartzframework 1.5 (1.5) <4b8f505e32e4f2d67967a276401f9aaf> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x96ba4000 - 0x96be2fff libGLImage.dylib ??? (???) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x96be6000 - 0x96c79fff com.apple.ink.framework 101.3 (86) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
0x96d5d000 - 0x96d63fff com.apple.print.framework.Print 218.0.3 (220.2) <5b7f4ef7c2df36aff9605377775781e4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
0x96d64000 - 0x96d64fff com.apple.Carbon 136 (136) <450e7e239de3f8e559c78f6473ec5149> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x96d65000 - 0x96de2fef libvMisc.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
0x96e32000 - 0x96e37fff com.apple.DisplayServicesFW 2.0.2 (2.0.2) /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayServices
0x96e50000 - 0x97021ffb com.apple.security 5.0.5 (36371) <1f7f48b36bc90d114220cc81e4e4694f> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x97022000 - 0x971a2fff com.apple.AddressBook.framework 4.1.2 (702) /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x971a3000 - 0x971f2fff com.apple.QuickLookUIFramework 1.3.1 (170.9) /System/Library/PrivateFrameworks/QuickLookUI.framework/Versions/A/QuickLookUI
0x971f3000 - 0x971f8fff com.apple.CommonPanels 1.2.4 (85) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
0x971f9000 - 0x972b0ff3 com.apple.QTKit 7.6.4 (1327.73) /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x973a6000 - 0x97420ff8 com.apple.print.framework.PrintCore 5.5.4 (245.6) <03d0585059c20cb0bde5e000438c49e1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
0x97421000 - 0x9755aff7 libicucore.A.dylib ??? (???) /usr/lib/libicucore.A.dylib
0xba900000 - 0xba916fff libJapaneseConverter.dylib ??? (???) /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
0xbad00000 - 0xbad01fff libLatin2Converter.dylib ??? (???) <7b7804a2455b24ef3ba25aa8685a2923> /System/Library/CoreServices/Encodings/libLatin2Converter.dylib
0xbb300000 - 0xbb301fef libSymbolConverter.dylib ??? (???) /System/Library/CoreServices/Encodings/libSymbolConverter.dylib
0xfffe8000 - 0xfffebfff libobjc.A.dylib ??? (???) /usr/lib/libobjc.A.dylib
0xffff0000 - 0xffff1780 libSystem.B.dylib ??? (???) /usr/lib/libSystem.B.dylib

[kewms]

***** CONSOLE MESSAGES *****

9/14/09 11:29:56 AM DEVONthink Pro[275] *** NSAllocateObject(): attempt to allocate object of class ‘NSPathStore2’ failed
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] Wed Dec 31 15:59:59 xena.hh.kew.com DEVONthink Pro[275] : CGTypeCreateInstanceWithAllocator: failed to create instance of type 288.
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] Wed Dec 31 15:59:59 xena.hh.kew.com DEVONthink Pro[275] : CGContextAddLineToPoint: no current point.
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] Wed Dec 31 15:59:59 xena.hh.kew.com DEVONthink Pro[275] : CGContextAddLineToPoint: no current point.
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] Wed Dec 31 15:59:59 xena.hh.kew.com DEVONthink Pro[275] : CGContextAddLineToPoint: no current point.
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] Wed Dec 31 15:59:59 xena.hh.kew.com DEVONthink Pro[275] : CGContextClosePath: no current point.
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] Wed Dec 31 15:59:59 xena.hh.kew.com DEVONthink Pro[275] : doClip: empty path.
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] Wed Dec 31 15:59:59 xena.hh.kew.com DEVONthink Pro[275] : CGTypeCreateInstanceWithAllocator: failed to create instance of type 288.
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] Wed Dec 31 15:59:59 xena.hh.kew.com DEVONthink Pro[275] : CGContextAddLineToPoint: no current point.
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] Wed Dec 31 15:59:59 xena.hh.kew.com DEVONthink Pro[275] : CGContextAddLineToPoint: no current point.
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] Wed Dec 31 15:59:59 xena.hh.kew.com DEVONthink Pro[275] : CGContextAddLineToPoint: no current point.
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] Wed Dec 31 15:59:59 xena.hh.kew.com DEVONthink Pro[275] : CGContextClosePath: no current point.
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] Wed Dec 31 15:59:59 xena.hh.kew.com DEVONthink Pro[275] : doClip: empty path.
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] Wed Dec 31 15:59:59 xena.hh.kew.com DEVONthink Pro[275] : CGTypeCreateInstanceWithAllocator: failed to create instance of type 288.
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] Wed Dec 31 15:59:59 xena.hh.kew.com DEVONthink Pro[275] : doClip: empty path.
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] Wed Dec 31 15:59:59 xena.hh.kew.com DEVONthink Pro[275] : CGTypeCreateInstanceWithAllocator: failed to create instance of type 288.
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] Wed Dec 31 15:59:59 xena.hh.kew.com DEVONthink Pro[275] : doClip: empty path.
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] Wed Dec 31 15:59:59 xena.hh.kew.com DEVONthink Pro[275] : CGTypeCreateInstanceWithAllocator: failed to create instance of type 288.
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] Wed Dec 31 15:59:59 xena.hh.kew.com DEVONthink Pro[275] : doClip: empty path.
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xb05d9000) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xb05d9000) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xb05d9000) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xb05d9000) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xb05d9000) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xb05d9000) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] terminate called after throwing an instance of ‘std::bad_alloc’
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xb05d9000) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xb05d9000) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xb05d9000) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xa0589720) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] DEVONthink Pro(275,0xb05d9000) malloc: *** mmap(size=16777216) failed (error code=12)
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** error: can’t allocate region
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] *** set a breakpoint in malloc_error_break to debug
9/14/09 11:29:56 AM [0x0-0x34034].com.devon-technologies.thinkpro2[275] what(): St9bad_alloc
9/14/09 11:30:02 AM com.apple.launchd[185] ([0x0-0x34034].com.devon-technologies.thinkpro2[275]) Exited abnormally: Abort trap

[twicks]

@kewms

It occurs to me that readers more technical than I might want to form their own opinion about whether DevonThink’s code is or is not involved. Crash report and console messages follow.

I for one do not like to see reams and reams of crash logs in a forum such as this.

I also strongly think that, no matter how POd you are at the developer, it’s really bad form to open up the argument and invite others to a debate about the efficacy of the development team in resolving one particular issue. It puts other users on the spot and alienates the developers. Software programming is not run by committee or votes.

Please take your particular demands for resolution off the forum and into the private domain between you and DevonTech.

This two-part mega-posting of yours has blown any credibility you might have previously enjoyed and is a misdirected temper tantrum.

plonk

[sjk]

@twicks

I for one do not like to see reams and reams of crash logs in a forum such as this.

Me neither. Posting links to logs for (semi-)public sharing is a more reader-friendly method.

I’m quite possibly interested in technical aspects of this topic but not any detailed “support politics” related to it. Limiting the latter to a simple “haven’t been able to resolve this with DTech support (yet) so I’m seeking additional feedback” would have been acceptably and politely sufficient.

[kewms]

shrug Personally, I consider the support infrastructure to be a very important factor when choosing a product like DTP, and therefore thought my observations on that infrastructure might be of interest to other users and potential users.

Katherine

[Greg_Jones]

@kewms

shrug Personally, I consider the support infrastructure to be a very important factor when choosing a product like DTP, and therefore thought my observations on that infrastructure might be of interest to other users and potential users.

Which is exactly why I believe you are seeing some push back at this point. To some of us, at least to me, you appear to be more interested in forwarding an agenda to belittle the support infrastructure than looking to find a resolution to your database problem. I have no idea what the root cause of your flawed conversion is, but over the years I’ve come to the conclusion that the people behind DEVONthink are pretty smart guys. If they told me I had a hardware problem, then I would want to ensure that I had some equally smart people diagnose my machine and confirm that I did not have a hardware problem before calling out DEVON’s support infrastructure.

More specific to the conversion itself, I do know that many people like myself have been testing DEVONthink 2 even prior to public release 1, with much larger databases than yours, with much more modest hardware specifications than yours, and have not encountered a single hiccup in the conversion process. For testing purposes, I’ve converted an old , 3.5 GB, 1.5.4 database nearly every time a new beta is released, on a PowerBook G4, and I’ve never had a conversion fail. Given that DEVONthink 2 has been in public beta for around 9 months now, would you not agree that this ‘serious regression in scalability’ would have been experienced by a larger group of the user base by now? I sincerely hope that you do get this resolved, but I respectively believe you have not picked the best vehicle to accomplish this.

[MDAnderson]

Not to be mean to anybody, but I agree with the previous 2 or 3 comments. I have had different complaints, issues, questions and probably been a bit of a pain over the months and received nothing but very tolerant and helpful replies, feature requests (even when purely cosmetic like the HUD colors), etc.

To me reading this, it just sounds like somebody throwing a temper tantrum and wanting others to join in. Ok so your database didn’t convert perfectly from some ancient version of DT to the current one. Exporting and re-importing it fixed the issue and it now works for you. So… I don’t know, get over it, stop annoying people and get on with your day maybe? Or dump all your junk into Together and see how many minutes that keeps you happy.

FWIW the current version of the Devonthink beta are crashing for me too sometimes, more often then the last beta on Leopard, but I’m using beta software for free so I try to keep that in perspective.

I don’t represent devonthink or anybody except another person who reads these forums and uses devonthink and I probably wouldn’t last 5 minutes in a customer service job because to me all I get out of this is, wow what a cranky unpleasant lady.

[Bill_DeVille]

Katherine, I did a test conversion of a DTPO 1.5.4 database that is considerably larger than yours. The conversion proceeded to completion with DTPO2 pb7 under OS X 10.6.1. The converted version 2.0 database is 2.2 GB and holds 24,382 documents.

I use a ModBook (a custom Mac tablet based on a late 2007 ModBook, 2.2 GHz Core 2 Duo CPU, 4 GB RAM, 256 GB SSD). The conversion took 18 minutes from start to finish.

I periodically monitored RAM during the database conversion. I never saw free physical RAM drop below 1,463 MB. When I say ‘free physical RAM’ I’m not counting inactive RAM.

Obviously, there’s a difference between our experiences. Your crash took place in Thread 11, where the operating system had apparently gone on a wild goose chase for some reason. I didn’t have a crash.

Why the difference? I don’t know. We probably have different software environments on our computers. Or perhaps there was a ‘weird’ or damaged file in your database. You were able to do a successful conversion, as Christian suggested, by doing an export from 1.5.4, then an import of that exported content into a 2.0 database. Did you examine the resulting logs for files that failed the export or import steps? (In my conversion, the log reported failure of Indexed files, which was to be expected as I had moved the database to an external drive and broken the paths to the external files.)

[divine_tar]

I do think posters should show some respect to the op. Some of you are acting like she’s insulted your mother. Cool off - it’s a complaint, even the best of companies get them. The op appears to know what she’s talking about and has been a customer for some time, and almost certainly she treble checked she hadn’t done anything stupid before starting the thread. So it’s possible she’s saying something DT could learn from. I don’t know if she is - maybe she still did something stupid, everyone does occasionally, even after treble checking; but on the other hand maybe Devon have dropped the ball for once in their lives. If they have, that doesn’t make DT any worse a product, any more than, if it is her error, it makes her less of a serious person. To complain is not the same as to blaspheme, no matter how much you like the thing complained of.

Robert
(No connection with op or Devon).

[twicks]

What I objected to was the way the OP raised the level of disagreement with DT by posting an excessively huge log file on the public forum, which is totally unwarranted and an invasion of the rest of us who read the forums. That sort of behavior is not welcome in public forums. The OP should have been taking the argument private and not involved the rest of us.

[trasko]

That log was at the core of the issue, so it’s all good to post it, especially since it was the OP posting it.

Anyway:
18 com.apple.ColorSync 0x96a22fb9 ThrowCMMException(CMMErr)
This looks like a an Apple Color Sync exception rather than DTpro code. Any disagreements about that?

(Nevertheless the exception should have been caught, but hey, this is a beta…)

And:
They did offer a workaround, and what works works?

[AnalogFile]

@träsko

18 com.apple.ColorSync 0x96a22fb9 ThrowCMMException(CMMErr)
This looks like a an Apple Color Sync exception rather than DTpro code. Any disagreements about that?

(Nevertheless the exception should have been caught, but hey, this is a beta…)

That is an exception in Apple code, no disagreement. But the exception (which happens in thread 0) probably could not be trapped (more on this later).

It is no doubt that the application crashed because it could not allocate memory (out of memory condition). In fact there were two threads that had problems with failed memory allocations: thread 0 and thread 11. Thread 11 is the one that caused the application to exit.

With regard to the answers from Devon, with the little information provided, it’s hard to say if they were absolutely correct or not. I’d say they probably were and surely were adequate to the situation, because the crash report points to failed memory allocations. It is also true that a 32bit application cannot have a virtual memory size larger than 4GiB total (and the actual “heap” memory that can be allocated is much much less than that). And that’s virtual memory, totally unrelated to RAM (the application will get up to 4GiB of virtual address space in any case, those addresses will map to either RAM or disk depending on the size and current usage of physical RAM).

There’s one case that “could” render the answers incorrect (but still, I’d say, adequate). The program failed because it could not allocate memory. Under extremely rare circumstances this may be caused by a corruption of data internal to the memory management itself. And this could be because the application accessed memory that it should not have accessed (either memory that had been freed, or due to a buffer overrun or other similar bugs). However this is extremely rare: those kinds of bugs generally result in the app crashing badly, not in a fake out of memory condition.

Why the application went out of memory is something I cannot say. It can be because of a bug or because of some peculiar condition in the OP data. In any case I do not see any evidence of a “severe regression”. I also think the OP is wrong when she says “My point is that dismissing user complaints with platitudes that are factually incorrect …” and “don’t insult my intelligence”. The statements were not factually incorrect and I do not see, from what has been posted, that they insulted anyone’s intelligence.

In fact the OP is almost factually incorrect herself, probably misleaded by her husband (if the quoted sentence about the C++ STL is from him). That quote is, in and by itself, correct. But it is not in context. If you are developing an application that ONLY uses C++ and the C++ standard libraries are done correctly (as it would be the case in an embedded application), than that sentence does apply as-is. But in this case we have a non C++ application that uses several system components and system libraries that are not designed to handle the out of memory condition (in more than one way). As tech support wrote: they have no control over the code that failed (all code in thread 11 is part of a system library, one that is not even open sourced!).

However the most interesting thing (the one that got me suspicious and prompted me to post this reply) is another one: it may be even worse than Devon not having control of the code in thread 11. Thread 0 (the main one, which is where Devon have control) was also hitting a failed memory allocation condition. The code that allocatd memory is also system code (C/ObjectiveC, instead of C++) and also was throwing an exception. As träsko wrote, one would expect this to be caught(able). It turns out it may not be the case.

When an exception is thrown the stack gets unwound back to the latest pending exception trapping (or catching) function. The application crashed (in another thread) while the main thread was doing exactly that. But it is debatable that thread 0 would have ever actually seen the exception. In fact the stack trace shows that while unwinding the stack, another memory allocation failed.

It turns out that the current gcc/libgcc implementation, depending on how it’s compiled, requires “malloc” to work during a stack unwinding operation. In the stack trace posted by the OP we see that in thread 0 function CMMBase::NewInternal throws an exception (by the name I’d guess it does this because it could not allocate memory). Then the stack starts unwinding and this results in a call to malloc. Malloc has no more space in the heap and asks the system to allocate more virtual memory. The application crashes before the system responds. What would happen if the system responded with no more memory and malloc returned NULL? Since malloc was called from __register_frame I strongly suspect that the application would have crashed with an illegal access in __register_frame_info_table_bases with no way to prevent it.

In other words, for several reasons an application running on Os X that hits the “out of memory” condition is very very likely to crash before it realizes that there’s no more (virtual) memory. It seems that not only the Apple system libraries inject threads that do not handle the condition, but code in libcc itself (the compiler standard library developed by GNU) may be unable to handle all cases and may crash the application on an out of memory condition. Whether this is OsX specific or not, I still have to check.