"this is an exact copy of an email sent to email@example.com on October, 11th, and I also opened two tickets (but never received an confirmation email stating a ticket number or alike). I also created a Support Center account, but cannot login and file another support ticket, because I didn’t get a account confirmation ticket… and no: my spam folder is empty… Anyhow, now back to the primary problem(s) and the first email:
"After installing DT3 the structure of my two databases is looking different from the DT2 look:
[Please inspect merged picture, as new users may only post 1 (!) picture…]
Maybe it’s a permission issue. Is the global inbox empty or does it contain any data? In that case just delete ~/Library/Application Support/DEVONthink 3/Inbox.dtBase2 and launch DEVONthink 3 again, this will create a new global inbox.
I just checked and your last ticket in our helpdesk is from 2018. When you don’t receive an email confirmation for the ticket it’s not created. Did you receive, maybe, an error message instead or a bounce?
Dear Eric, none of it… Unfortunately, I also didn’t receive a ticket number, so I went over the whole process of entering the information twice. Then, I created an account for the support system, but I also never received the confimation email - so I couldn’t confirm. Redoing that step wasn’t possible, because my email is already registered (but not confirmed, of course)… Rather cumbersome…
Anyhow, with the help of cgruenenber (thanks a lot), I understood the problem with the database layout… But the error message
Email delivery that passes all spam countermeasures is a big problem today. We have configured all our services to use the same email server which also has all the certificates and metadata that should ensure delivery. However, there are even more firewalls in place that can catch or even alter messages in transit. Example: We once had a customer who couldn’t purchase because his email service filtered our shop links as spam attempts because they contained the word “buy”.