Database not synching, only error in log is NSCocoaErrorDomain 512

DEVONthink
1

My database is suddenly not synching between two locations and the error code I’m getting is a recurrant “NSCocoaErrorDomain 512” … In the archives of this help page there is mention of this code but those posts say that their databases continue to synch just fine. Mine is not. Help? My version of DevonThink is up to date, I’m running it on a MacBook and haven’t had any issues in the past with it. I’ve pasted an example of the log errors below. There is also a mention of an AdobePDFViewer plugin that it’s saying we should uninstall which we’re trying to figure out how to do as well, but hard to imagine how that would cause this synch failure? Here is the log:

8/28/23, 1:35:22 PM: /Library/Internet Plug-Ins/AdobePDFViewer.plugin Deinstalling this incompatible extension is highly recommended.
8/28/23, 1:35:24 PM: /Users/jacobroberts NSCocoaErrorDomain 512
8/28/23, 1:35:25 PM: /Users/jacobroberts NSCocoaErrorDomain 512
8/28/23, 1:36:24 PM: /Users/jacobroberts NSCocoaErrorDomain 512
8/28/23, 1:36:25 PM: /Users/jacobroberts NSCocoaErrorDomain 512
8/28/23, 1:36:39 PM: /Users/jacobroberts NSCocoaErrorDomain 512

2

PS: We have now uninstalled that Adobe plug in and we’re still getting the same NS error code 512.

3

I’m the user getting the error code. Here’s a more detailed log of what’s going on:

2023-08-28 15:05:19,555 ERROR: createDirectoryAtPath: Error Domain=NSCocoaErrorDomain Code=512 “The file “jacobroberts” couldn’t be saved in the folder “Users”.” UserInfo={NSFilePath=/Users/jacobroberts, NSUnderlyingError=0x60000bc7a6a0 {Error Domain=NSPOSIXErrorDomain Code=20 “Not a directory”}}
2023-08-28 15:05:19,555 WARNING: Class=DTFileSystemPackage Domain=NSCocoaErrorDomain Code=512: /Users/jacobroberts
2023-08-28 15:05:19,555 INFO: /Users/jacobroberts (NSCocoaErrorDomain 512)
2023-08-28 15:05:19,556 ERROR: Couldn’t create package, removing database folder 097656aa06bd69197e4a8b057b05cc20ebb5c959717836cc0fe7eab8500339d3: Error Domain=NSCocoaErrorDomain Code=512 “The file “jacobroberts” couldn’t be saved in the folder “Users”.” UserInfo={NSFilePath=/Users/jacobroberts, NSUnderlyingError=0x60000bc7a6a0 {Error Domain=NSPOSIXErrorDomain Code=20 “Not a directory”}}

4

If you’re using CloudKit to sync, get rid off of it. Switch to Bonjour if you can. CloudKit is garbage.

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5

You should be reporting to our support ticket system.

6

Welcome @JWR
This is not the best place for such reporting.
Hold the Option key and choose Help > Report Bug.

7

Thanks, I submitted this as a bug report.

8

Did you index your complete user directory?

9

There was a local .dtCloud store in Dropbox and it was set to be stored online via Dropbox’s Smart Sync.

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