After I click OPEN database (with problematic db selected), I see a very brief appearance of the DT icon. Then nothing. Same response wheter I try to open this database from DT or whether I double-click on the DB icon in Finder.
What should I do?
Sorry you are having problems. Need a bit more info in order for anyone to assist from here, and in the end DEVONthink support may invite you to send in a support request with crash info. Meantime:
- what version of DEVONthink?
- what version of maOS?
- have you tried to restart the computer?
- is sync involved, and if so what method used for this problematic database?
- where is the problematic database stored, giving full path. Is it at a location synch’ed with a third party sync service?
- Using macOS disk “optimisation”, called “Store in iCloud” on some versions of macOS?
- do other databases open ok?
- can you create a new database and open it ok?
- do you have backups of the database available?
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Q&A
- what version of DEVONthink? version 3.9.17
- what version of maOS? 14.8.3
- have you tried to restart the computer? yes
- is sync involved, and if so what method used for this problematic database? No
- where is the problematic database stored, giving full path. <Joseph’s MacBook Pro/3 BackUp 6TB> (top-level of external HD)
- Is it at a location synch’ed with a third party sync service? No
- Using macOS disk “optimisation”, called “Store in iCloud” on some versions of macOS? Not to my knowledge
- do other databases open ok? yes
- can you create a new database and open it ok? yes
- do you have backups of the database available? no. It is possible that this file was created by Carbon Copy Cloner as a backup. But I do not think so because of the problematic creation date of 1969. Other databases also display 1969 as creation date; how can I correct date?
You appear to be trying to open a backup. You should restore it to your internal drive and try open it from there.
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