update (version 3.8.2 ?) ran on Friday on an iPhone without problems. Same on the iPad.
But after the start screen the DTTG crashes back to home screen.
In the task manager the start screen was still availible. If touched, it crashes to home screen again after 10-15 sec.
This task never stops and is in the task manager always availible.
Because some code is changed in the “background sync” feature in this update, this is the reason for the problems ?
The iPad has a capacity of 128 GB. 114,03 GB are used. DDTG uses 67,5 GB.
Maybe this update needs more space as availible ?
Thanks for the report! This issue should be resolved in the next maintenance release. Thanks for your patience and understanding and sorry for the interruption.
Today a new update destroyed the existing webDAV connection completely !
The storage space shows >65gb used space by DTTG.
The open window shows empty folder and empty database (all zero).
The connection parameters in settings are completly empty.
How can I restore the parameter to get access to the existing local DTTG ?
For test purposes I created a new webDAV connection. In this case DTTG create a new database and start to download which fails because of the non-existing space (108 GB used of 128 GB total).
@BLUEFROG : yes now, @chrillek:
DTTG 2.7.9 (16486)
When DTTG startet, first screen appeared with infos for the new versions. These infos came only after updates in the past.
For your other remarks pls. read my comments to the end.
Yeah, I hadn’t received any device info or logs yet, but…
DEVONthink To Go 2 is long out of support and development. After over a decade, it was finally retired and replaced by its successor: DEVONthink To Go 3. Version 3 is not only more reliable and performant but also features many modern improvements, e.g., OCR, contextual menus, multiple windows, etc.
Please install version 3. When it launches it will copy the database from version 2 though you may have to add your sync locations again. As a current version 2 owner, you are eligible for a discount on the one-time purchase, if you choose that option.
Cheers!
PS: I would say pretty much the same in your support ticket so you can consider this an official response to your support ticket as well.
PPS: DEVONthink To Go 3 has been out over 3.5 years now.
ash on my head: there was an older version of DTTG installed on the iPad from which was suddenly clickable in the menu bar. I hadn’t even looked at the version number.
It was only @chrillek’s comment that made me think of it.
After deleting the old version, the current DTTG runs without any problems.
