DEVONsphere not find files it should

I have DEVONsphere installed on two MacBook Pros (both recent machines) that sit side by side on my desk. On one of the machines it works perfectly and finds every file it should. On the other it only finds some files and completely misses others. I’ve undated the index, etc but no joy. Perhaps the idex has become corrupted somehow? The machine having the problem does have much more date on it than the other machine, but DEVONsphere is only set up to search for contacts and documents. Finally, Spotlight finds all the files properly. Any ideas? Thanks!

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In DEVONsphere on the problematic machine, click the Action menu (gear icon), hold the Option key and select Help > Report Bug.

Is this issue solved?

If you are having an issue, follow the instructions I gave and start a support ticket. Thanks.

I’m having the same problem.

Devonsphere will not find files containing “Ryndin.” Finder has no trouble. Devonsphere will find these files when searching for other names.

I’ve reported the problem as above.

I never received the requested logs in your support ticket. Please reopen the ticket and send the logs per my instructions. Thanks.

What logs? I sent the second set of screenshots on the 2nd.

Please reopen the ticket and review the instructions to send logs. Thanks.

The ticket says nothing about logs or how to send logs.

Yes, I sent instructions for this on September 2. I have just resent the same instructions on the same ticket.

Is Devonsphere only indexing the 1st 100 pages or so? Because that would explain what I’ve seen so far.

No. I found the document you sent me and Ryndin occurs on pgs. 261 and 280.

And Devonsphere [Express, 1.9.3] refuses to find it. “No results found.”