Here are some steps you can take to diagnose and fix the problem without risking your data:
1. Check DEVONthink Logs:
- On Mac: Go to Window > Log. Look for any error messages related to the specific database that’s not syncing.
- On Mobile: Look for a triangle icon on the sync icon in the bottom toolbar. Tapping it will display any reported issues.
2. Review DEVONthink Help:
DEVONthink has a built-in help section with a dedicated troubleshooting guide for sync issues. Access it through:
- On Mac: ? > Help > Sync > Troubleshooting.
- On Mobile: Similar path might be available depending on your version.
3. Verify Sync Settings:
- Ensure the problematic database is selected for syncing on both your old and new laptops.
- Double-check that the sync location (e.g., Dropbox, iCloud) is configured identically on both machines.
4. Restart DEVONthink and Devices:
Sometimes a simple restart of DEVONthink on both computers and your mobile device can resolve temporary glitches.