Devonthink pro suddently not recognizing my pro license

DEVONthink
1

DT3 suddenly decided not to recognize my pro license so I fill up the datils of my license and now formally It says that I’m on PRO edition, but I can’t do pro-related actions like database search
immagine

immagine
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I’m not unable to set up DT3 because I’ve been using It for 2 years.

2

Asked and answered…

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1 Like
3

I searched but I wasn’t successful, I apologize.
Anyway, in my case, re-entering the license doesn’t solve the problem.

4

Find in database isn’t a Pro function.

  • Did you remove to toolbar search field?
  • Do you see blue stars for commands in the Data menu?
5

Find in database isn’t a Pro function.

You are right It’s in-text search only, forgive me, but It’s like that and other functions are “locked”, and that happens in Inbox, in Vault database, everywhere.

  • Did you remove to toolbar search field?

I did not

  • Do you see blue stars for commands in the Data menu?

That’s the strange part, even if I don’t see the blue star I am unable to perform those operation.

6

There’s actually no toolbar search field on your screenshot.

7

I had It in my bar until this license-issue happened.
I’ve never removed it.

8

Could you please send us your license code and/or the email address you used for purchasing? We’d like to look up your record to see if some server works we have done recently could cause this inconvenience. Please don’t post here publicly but IM me.

9

So, it’s not a license problem. @BLUEFROG and @cgrunenberg, back to you.

11

Please open a support ticket.