I have the Pro package and the document provider works on my iPhone and used to work on my iPad (with Numbers, for example). I recently moved to a new iPad Pro and just noticed today that the functionality isn’t working on my new iPad. I checked Numbers and PDF Expert.
Before I delete the app, and have to go through a lengthy resync process, I wanted to reach out to see if anyone has any suggestions.
- The Locations section on the iPad no longer shows DEVONthink To Go
- It does show on the iPhone, as it always has
- Settings > Premium Features > Manage indicates that the Pro Package has been Purchased
- both Purchased & Restore Purchases are greyed out.
- this is the same on both devices
- latest software on both devices