DN and DT Demos Crash when importing Excel files

DEVONthink Tips
1

Both DN and DT crash when I try to import an Excel file - is Excel not supported?

Is this a known issue or a conflict (perhaps with 10.3.3 that I’ve just installed)?

Update - been using DN a bit more and it’s fine if you just link to the Excel file - and there’s a preference under Import to ‘Create links to unknown file types’ that means that if you drag and drop an Excel file into DN it creates the link (and doesn’t crash). This option is off by default - perhaps it should be selected by default.

Cheers

Gareth

2

Actually both applications shouldn’t even try to import Excel files (as Excel is not supported). Could you please send us a stuffed (not zipped!) example? Maybe the HFS type code declares them as text. In addition, the crash log (located in ~/Library/Logs/CrashReporters) would be quite useful too. Thank you!

3

I’ll send you the Excel file and crash log - where should I send them?

DN does seem to recognise it as an unsupported type - because when you set the preference to link to unsupported files it does just that.

Cheers

Gareth

4

Just send it to our support address (support@devon-technologies.com)  - I don’t want to publish my own email address here because I’m already receiving lots of spam :wink: