Almost every time I change the name of a file DT crashes. On relaunching DT the file name has changed correctly, This has been the situation through several DT updates and I’ve been told it is a problem with OSX. I am using OSX 10.4.10. Has anybody else experienced this bug?
That has never happened to me, and I’ve changed the names of thousands of documents.
That shouldn’t happen with a clean version of OS X. I would guess that there’s a hack of the operating system on the computer, such as a haxie or a third-party input manager, that is causing errors. Or a combination of hacks that produce flaky behavior. (Which is why I run a pretty clean version of OS X - avoiding mods such as Safari add-ons, Unsanity haxies and so on. My computers and databases are rock solid.)
Ed, if you can send a DT crash log as an attachment to a message to Support we can try to identify the problem. You will find the crash log in ~/Library/Logs/Crash_Reporter/.
Bill
I raised this problem back in Feb when Christian dealt with it. I sent the crash log and his conclusion was that it was a problem with OSX viz see copy of e-mail below. I am happy to send data again.
Ed
6th March e-mail from DT
Here is a before and after shot. Note second folder now has word Cover inserted compared with last screen shot I sent you. Putting that word in made DTPO crash. That is ONLY difference between them except that DTPO had to be relaunched of course…
thank you for the additional information - I’ll try to reproduce this over here. This is necessary to fix the crash as the crash isn’t caused by our own code but by Cocoa/Mac OS X.
Best regards,
Christian Grunenberg (Technology and Application Development)
cgrunenberg@devon-technologies.com
Ed, I have no doubt that the crash log showed a crash after DT made a call to OS X after the renaming.
Christian said he would try to replicate the problem. Did he ever confirm that he had replicated it?
I’ve been changing names in DT for years with never such a problem. So I don’t believe there’s a problem either in DT or OS X for renaming documents.
My guess is that you’ve got something installed on your computer that has modified (hacked) the OS X code that’s being called by DT after a rename. That’s why a fatal error results when DT makes the call to OS code.
Please send a a recent crash log as an attachment to a message to Support and we’ll look for the presence of some known bad actors on your computer. If possible, also copy any messages from Console that may have been displayed at the time of such a crash.
To cover some of the possibilities you might also copy and include this information from System Profiler: installed extensions, frameworks and preference panels on your computer.
And what font have you selected to display document names? I’m trying to cover weird cases such as a corrupt font or a font that doesn’t include bolding.
Bill
The last crash had this as send to apple:
Date/Time: 2007-10-21 22:02:02.659 +0100
OS Version: 10.4.10 (Build 8R218)
Report Version: 4
Command: DEVONthink Pro
Path: /Applications/devon think pro/DEVONthink Pro.app/Contents/MacOS/DEVONthink Pro
Parent: WindowServer [75]
Version: 1.3.3 (1.3.3)
Other stuff you requested sent to support just now
Ed
Bill
Sorry you didn’t get whole of Report to Apple.
Date/Time: 2007-10-21 22:37:36.743 +0100
OS Version: 10.4.10 (Build 8R218)
Report Version: 4
Command: DEVONthink Pro
Path: /Applications/devon think pro/DEVONthink Pro.app/Contents/MacOS/DEVONthink Pro
Parent: WindowServer [75]
Version: 1.3.3 (1.3.3)
PID: 13244
Thread: 0
Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000
Thread 0 Crashed:
0 <<00000000>> 0xfffeff20 objc_msgSend_rtp + 32
1 com.apple.AppKit 0x9392ed44 -[NSMatrix _mouseLoop::::::] + 292
2 com.apple.AppKit 0x9392ebe0 -[NSMatrix _normalListmodeDown::::] + 216
3 com.apple.AppKit 0x9392e8ec -[NSMatrix _mouseDownListmode:] + 516
4 com.apple.AppKit 0x9392e568 -[NSMatrix mouseDown:] + 296
5 …devon-technologies.thinkpro 0x00029bf0 0x1000 + 166896
6 com.apple.AppKit 0x937dc890 -[NSWindow sendEvent:] + 4616
7 com.apple.AppKit 0x937858d4 -[NSApplication sendEvent:] + 4172
8 com.devon-technologies.AppKit 0x0038ab50 -[DevonApplication sendEvent:] + 276
9 com.apple.AppKit 0x9377cd10 -[NSApplication run] + 508
10 com.apple.AppKit 0x9386d87c NSApplicationMain + 452
11 …devon-technologies.thinkpro 0x00002d8c 0x1000 + 7564
12 …devon-technologies.thinkpro 0x00002a90 0x1000 + 6800
Thread 1:
0 libSystem.B.dylib 0x9000b348 mach_msg_trap + 8
1 libSystem.B.dylib 0x9000b29c mach_msg + 60
2 com.apple.CoreFoundation 0x907ddba8 __CFRunLoopRun + 832
3 com.apple.CoreFoundation 0x907dd4ac CFRunLoopRunSpecific + 268
4 com.apple.Foundation 0x92c0b7e8 +[NSURLCache _diskCacheSyncLoop:] + 152
5 com.apple.Foundation 0x92be31a0 forkThreadForFunction + 108
6 libSystem.B.dylib 0x9002bd08 _pthread_body + 96
Thread 2:
0 libSystem.B.dylib 0x9002c3c8 semaphore_wait_signal_trap + 8
1 libSystem.B.dylib 0x90030eac pthread_cond_wait + 480
2 com.apple.ColorSync 0x9159f060 pthreadSemaphoreWait(t_pthreadSemaphore*) + 56
3 com.apple.ColorSync 0x9159e2fc CMMConvTask(void*) + 40
4 libSystem.B.dylib 0x9002bd08 _pthread_body + 96
Thread 3:
0 libSystem.B.dylib 0x9001f88c select + 12
1 com.apple.CoreFoundation 0x907f0434 __CFSocketManager + 472
2 libSystem.B.dylib 0x9002bd08 _pthread_body + 96
Thread 0 crashed with PPC Thread State 64:
srr0: 0x00000000fffeff20 srr1: 0x100000000200f030 vrsave: 0x0000000000000000
cr: 0x44002222 xer: 0x0000000000000000 lr: 0x000000009392ed44 ctr: 0x0000000093784734
r0: 0x00000000063bc898 r1: 0x00000000bfffed00 r2: 0x0000000000000000 r3: 0x00000000063fe1f0
r4: 0x0000000090a8752c r5: 0x00000000094198f0 r6: 0x0000000043f50000 r7: 0x0000000044f00000
r8: 0x000000009378434c r9: 0x0000000000000010 r10: 0x0000000043f50000 r11: 0x000000006f56752c
r12: 0x000000000000266b r13: 0x00000000a37ab688 r14: 0x0000000000000100 r15: 0x0000000000000000
r16: 0x00000000a37ab688 r17: 0x00000000a37bb688 r18: 0x00000000a37ab688 r19: 0x00000000a37ab688
r20: 0x00000000063ba2d0 r21: 0x0000000000000001 r22: 0x00000000a37aec20 r23: 0x00000000a37aec20
r24: 0x0000000000000001 r25: 0x0000000000000001 r26: 0x00000000094198f0 r27: 0x00000000bfffedc0
r28: 0x00000000a37aec20 r29: 0x00000000094198f0 r30: 0x00000000063fe1f0 r31: 0x000000009392ec20
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0x94138000 - 0x941aafff com.apple.CoreData 91 (92.1) /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x941e3000 - 0x942a7fff com.apple.audio.toolbox.AudioToolbox 1.4.5 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x942f9000 - 0x942f9fff com.apple.audio.units.AudioUnit 1.4 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x942fb000 - 0x944bbfff com.apple.QuartzCore 1.4.12 /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x94505000 - 0x94542fff libsqlite3.0.dylib /usr/lib/libsqlite3.0.dylib
0x9454a000 - 0x9459afff libGLImage.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x945a3000 - 0x945bdfff com.apple.CoreVideo 1.4.1 /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x945cd000 - 0x945edfff libmx.A.dylib /usr/lib/libmx.A.dylib
0x9462a000 - 0x9466ffff com.apple.bom 8.5 (86.3) /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x946d7000 - 0x946e9fff com.apple.frameworks.preferencepanes 11.0.1 /System/Library/Frameworks/PreferencePanes.framework/Versions/A/PreferencePanes
0x946f6000 - 0x94712fff com.apple.securityfoundation 2.2 (27710) /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation
0x94726000 - 0x9476afff com.apple.securityinterface 2.2 (27692) /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInterface
0x9478e000 - 0x9479dfff libCGATS.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x947a5000 - 0x947b1fff libCSync.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x947f7000 - 0x9480ffff libRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x94816000 - 0x94b35fff com.apple.QuickTime 7.2.0 /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x94c19000 - 0x94c8afff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib
0x94dff000 - 0x94f2ffff com.apple.AddressBook.framework 4.0.5 (487) /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x94fc1000 - 0x94fd0fff com.apple.DSObjCWrappers.Framework 1.1 /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWrappers
0x94fd8000 - 0x95005fff com.apple.LDAPFramework 1.4.1 (69.0.1) /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x9500c000 - 0x9501cfff libsasl2.2.dylib /usr/lib/libsasl2.2.dylib
0x95020000 - 0x9504ffff libssl.0.9.7.dylib /usr/lib/libssl.0.9.7.dylib
0x9505f000 - 0x9507cfff libresolv.9.dylib /usr/lib/libresolv.9.dylib
0x95795000 - 0x95823fff com.apple.WebKit 419.3 /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x9587f000 - 0x95914fff com.apple.JavaScriptCore 418.6.1 /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x95951000 - 0x95c5efff com.apple.WebCore 418.23 /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.framework/Versions/A/WebCore
0x95de7000 - 0x95e10fff libxslt.1.dylib /usr/lib/libxslt.1.dylib
0x95fa0000 - 0x96021fff com.apple.QTKit 7.2 /System/Library/Frameworks/QTKit.framework/QTKit
0x9609c000 - 0x960cefff com.apple.PDFKit 1.0.4 /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framework/Versions/A/PDFKit
0x97042000 - 0x97061fff com.apple.vecLib 3.2.2 (vecLib 3.2.2) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x976d2000 - 0x976f7fff com.apple.speech.LatentSemanticMappingFramework 2.2 /System/Library/PrivateFrameworks/LatentSemanticMapping.framework/Versions/A/LatentSemanticMapping
0x97867000 - 0x97874fff com.apple.agl 2.5.6 (AGL-2.5.6) /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x9830f000 - 0x983e0fff com.apple.QuartzComposer 1.2.6 (32.25) /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzComposer.framework/Versions/A/QuartzComposer
0x9845d000 - 0x9845dfff com.apple.quartzframework 1.0 /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x98c9e000 - 0x99864fff com.apple.QuickTimeComponents.component 7.2 /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTimeComponents
0x9a35d000 - 0x9a4b6fff com.apple.MessageFramework 2.1 (752.2) /System/Library/Frameworks/Message.framework/Versions/B/Message
Model: PowerMac7,3, BootROM 5.1.8f7, 2 processors, PowerPC G5 (3.0), 2.5 GHz, 2.5 GB
Graphics: ATI Radeon 9600 XT, ATY,RV360, AGP, 128 MB
Memory Module: DIMM0/J11, 256 MB, DDR SDRAM, PC3200U-30330
Memory Module: DIMM1/J12, 256 MB, DDR SDRAM, PC3200U-30330
Memory Module: DIMM2/J13, 1 GB, DDR SDRAM, PC3200U-30330
Memory Module: DIMM3/J14, 1 GB, DDR SDRAM, PC3200U-30330
Modem: Jump, V.92, Version 1.0
Network Service: Built-in Ethernet, Ethernet, en0
Serial ATA Device: ST3160023AS, 149.05 GB
Parallel ATA Device: PIONEER DVD-RW DVR-117D, 807.16 MB
USB Device: Hub, Up to 480 Mb/sec, 500 mA
USB Device: Hub in Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 500 mA
USB Device: Apple Optical USB Mouse, Mitsumi Electric, Up to 1.5 Mb/sec, 100 mA
USB Device: Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 250 mA
USB Device: Apple Cinema HD Display, Up to 1.5 Mb/sec, 500 mA
USB Device: Hub, Up to 12 Mb/sec, 500 mA
USB Device: 1.1 Card Reader, ICSI_1, Up to 12 Mb/sec, 500 mA
FireWire Device: iSight, Apple Computer, Inc., Up to 400 Mb/sec
FireWire Device: unknown_device, unknown_value, Up to 400 Mb/sec
Ed, I noticed that several of your third-party Preference Panes are outdated. That includes DivX, Filp4Mac and TinkerTool.
Preference Panes modify the behavior of Mac OS X. Installing them can always introduce an element of risk. Few developers can match Apple’s resources for testing and quality assurance. I’ve seen comments about the DivX and Flip4Mac Preference Panes on Apple’s forums, with some user reports of problems. The risks can really grow if you don’t use the most current version, as such software can “break” whenever Apple itself modifies OS X through an update or upgrade.
I’m not saying that those outdated Preference Panes are specifically related to your problem, but would encourage you to keep them up to date. I can’t tell whether or not the panes for NetUpdate and Pen Tablet are current or not for your software and hardware.
I’ve forwarded the information you sent to Christian. He and his wife recently had a baby and he’s trying to take a bit of time off. 
I’ve received the log and it might be related to the Wacom tablet, especially as I’ve never been able to reproduce such issues over here.